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Old 05-12-2017, 11:46 PM   #21
Nanoman
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Rejecting isn’t easy. I’ve just done it with a new Infiniti on a lease and it was a painful process. I’d be amazed if you did manage rejection for this but I’d certainly be aiming for it. Ask to see warranty terms and anything related to damage caused by water ingress or anything that isn’t a manufacturing fault. At least get it in writing that serious water ingress has been documented in the vehicle. Aim to get some sort of confirmation that anything which could be caused by previous water ingress which comes to light during your ownership of the vehicle will be covered.

Personally I’d be trying to get out of the car, especially if it’s been like that for longer than a day or two. Your best option might be to do a deal with the dealership which provides it but you’ll be relying on their goodwill.


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Old 06-12-2017, 10:08 PM   #22
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I'd see his as a perfectly reasonable example for rejection.

This car is t old at all, and top with the amount of water ingress you've documented on his car, I'd want out of that car immediately and I'd be seriously thinking about another model.

Just so you're aware, sales in vehicle in 2017 has been poor, they'll be VERY reluctant to agree to get you out of that car, but if you persist enough, you'll be taken care of the correct way.

I'd be inclined to go in first thing and say something along the lines of...

I know you guys have ordered spare parts for the car but I'm just not happy with the amount of ingress in such a short period of time. After having a good think over the last few days, I'd like to reject the car on the grounds that it's not fit for purpose. This hasn't been a great experience and after a few google searches, it's apparent that this is a problem that's fairly well known. I'm not happy to have a vehicle with such problems and I'll be rejecting the car."

if you're wanting to purchase another car in their range, make that known straight away. It'll make the exchange process a lot easier.

I wish you luck with this and let us all know how it goes
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Old 06-12-2017, 10:25 PM   #23
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I'd see his as a perfectly reasonable example for rejection.

This car is t old at all, and top with the amount of water ingress you've documented on his car, I'd want out of that car immediately and I'd be seriously thinking about another model.

Just so you're aware, sales in vehicle in 2017 has been poor, they'll be VERY reluctant to agree to get you out of that car, but if you persist enough, you'll be taken care of the correct way.

I'd be inclined to go in first thing and say something along the lines of...

I know you guys have ordered spare parts for the car but I'm just not happy with the amount of ingress in such a short period of time. After having a good think over the last few days, I'd like to reject the car on the grounds that it's not fit for purpose. This hasn't been a great experience and after a few google searches, it's apparent that this is a problem that's fairly well known. I'm not happy to have a vehicle with such problems and I'll be rejecting the car."

if you're wanting to purchase another car in their range, make that known straight away. It'll make the exchange process a lot easier.

I wish you luck with this and let us all know how it goes
Legally, it's probably not enough for a rejection. You MUST give them a chance to rectify the faults. The argument here is, due to type of damage it'll be very, very difficult to be sure that there is no lasting damage which won't appear until later.

If they don't want to play ball in terms of goodwill, you're looking at an expensive battle with a decent lawyer to get a rejection, possibly requiring expert witnesses and it's never guaranteed you'll win. Remember the first part of rejection is you need to stop using the vehicle. Most people will struggle to go without their car for the many weeks/months long battle you'll possibly/probably have if there's no goodwill.

I went through along battle with Infiniti to reject a car earlier this year and even then I was relying on goodwill from the local dealer to help me resolve it. I still had to e-mail board members and execs at RCI finance HQ in France to get anywhere.

With the Merc I had to rely on goodwill from the local dealer to come up with a way to get me out the car and into a new one. With the Lexus I traded it in for something else.
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Old 08-12-2017, 02:12 PM   #24
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Hi all,

I now have the car back. I spoke to the dealer about my concerns and the option of rejection. In terms of the rejection, with the car being over 6 months they have to be given the opportunity to fix it. They have said if it reappears then they will support me in the rejection. At the moment I have had the car rectified, all new carpets, and tyre inflation equipment. I have a letter written to me from the dealer/Mini UK stating that they acknowledge the level of ingress into the car and if future problems arise they agree to take this into consideration. The car is a PCP and we will not be keeping it anyway but I have asked that the information stays with the car when we eventually get rid.



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Old 08-12-2017, 02:40 PM   #25
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Hi all,

I now have the car back. I spoke to the dealer about my concerns and the option of rejection. In terms of the rejection, with the car being over 6 months they have to be given the opportunity to fix it. They have said if it reappears then they will support me in the rejection. At the moment I have had the car rectified, all new carpets, and tyre inflation equipment. I have a letter written to me from the dealer/Mini UK stating that they acknowledge the level of ingress into the car and if future problems arise they agree to take this into consideration. The car is a PCP and we will not be keeping it anyway but I have asked that the information stays with the car when we eventually get rid.

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If you're happy with that then good result. At least you aren't planning to keep it long term.

Regarding giving them the opportunity to fix it, that's required whether it's over 6 months old or not. However, in this case what they haven't fixed is problems which are a direct result of the water ingress but don't appear until later.

Fixing the leak is one thing. Fixing problems which are not yet apparent but are a direct result of the leak is the issue here. If it wasn't wet for too long there might not be an issue but if it's been full of water for 6 months the car will go faulty at some point, hopefully after you've got rid of it.
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Old 08-12-2017, 10:04 PM   #26
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Quote:
Originally Posted by BTS View Post
Hi all,

I now have the car back. I spoke to the dealer about my concerns and the option of rejection. In terms of the rejection, with the car being over 6 months they have to be given the opportunity to fix it. They have said if it reappears then they will support me in the rejection. At the moment I have had the car rectified, all new carpets, and tyre inflation equipment. I have a letter written to me from the dealer/Mini UK stating that they acknowledge the level of ingress into the car and if future problems arise they agree to take this into consideration. The car is a PCP and we will not be keeping it anyway but I have asked that the information stays with the car when we eventually get rid.



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Thats good news that it's been sorted and they sound like their being very supportive, hopefully, no further issues...
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Old 08-12-2017, 10:19 PM   #27
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To be fair, it looks as though the dealer have taken this with great professionalism and gone about it the east/correct way

Glad it’s sorted for now bud
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