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Old 01-01-2018, 05:01 PM   #21
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Well done rob and nice post mate
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Affordable Car Care with Auto Allure
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Old 01-01-2018, 05:34 PM   #22
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Great to see excellent customer service!

I got an OSHA pad for Christmas and used it for the first time the other day. Gave it a really good rinse afterwards and left to dry... it took about 3 days to dry completely. Do I need to somehow make this faster to avoid any issues? Any recommendations?
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Old 01-01-2018, 05:59 PM   #23
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I also had a similar issue with my osha earlier in the year, and Rob replaced it immediately and without any fuss

Out of interest Rob, could you do a guide on the best method to take car of a pad?

I think that might be beneficial for everyone so we can get the longest life out of our pads as possible

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Old 01-01-2018, 07:47 PM   #24
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I have had a Dooka pad set since 2015 and they are still in great condition, all I do is rinse them well in cold water, wring out and then shake dry, they then get stored in my buckets on top of grit guards in the shed ready for the next use.
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Old 02-01-2018, 10:26 AM   #25
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Quote:
Originally Posted by WayneST250 View Post
I have had a Dooka pad set since 2015 and they are still in great condition, all I do is rinse them well in cold water, wring out and then shake dry, they then get stored in my buckets on top of grit guards in the shed ready for the next use.
exactly how I do it Wayne, as I put earlier on my first one is almost 3 years old and still in good condition both used and stored the same so could just be one of those unfortunate things
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Old 02-01-2018, 11:15 AM   #26
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My Dooka pad gets rinsed out under a tap, quick shake and hung on the washing line with my drying towels until dry, then back in its draw. Still like new 2 years on
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Old 02-01-2018, 08:34 PM   #27
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Quote:
Originally Posted by dooka View Post
From all the ones that have been sent back and we have tested, due to not following instructions.

Enzymes in shampoos that contain them will destroy any natural hide over time, the enzymes attack the bond between the fibres and the hide.

Being left wet for too long or being left in a bag damp, bacteria forms and attacks the hide, it will start to feel slimy as the tanning process starts to break down.

Being allowed to totally dry out, then get wet and totally dry out and so on, again, will destroy any hide and not just ours. The glued artificial fibered pads may last longer although the glue will fail eventually.


On average, it seems most people get 2-4 years life from their dooka pad. We believe in the product so give a pretty much 99% quibble free swap out in the first year and 10% discount if over a year.


If anyone on here has had issues, whether over a year or not now, please do not hesitate to contact us, we pride ourselves on the level of customer service we strive to achieve and would hate to think someone has felt that they can not approach or contact us, yes I am a grumpy sod but not all the time ..
Makes perfect sense and helps people understand why they go wrong because I'll be honest before your post I'd have been put off getting one.
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Old 04-01-2018, 07:43 PM   #28
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In my option they are so good I bought the Christmas special edition (Red), along with the Osha wheel mitt and a nice freebie from Rob of the wheel pad (Red).

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Old 15-01-2018, 12:52 PM   #29
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Just to add another one for great service from Rob, he sorted a problem I had and tbf he didn’t have to but sorted it anyway.
Another more than happy customer
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Old 15-01-2018, 01:21 PM   #30
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Same here, had an issue with an order that was my fault and Rob could not do enough to fix it. Great service!
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