Insurance was up for renewal (from about 25 minutes from now actually, but we'll get to that), Aviva hiked my premium 16% from last year and couldn't give me a satisfactory reason why, so I looked around. Comparison sites saved me a bit, but all wanted me to phone them, seemingly because bolting on a piece of plastic means the online systems can't cope.
Anyway, filled out the online forms for Adrian flux, as I thought I'd heard good things about them. Said I'd receive an email shortly with details of the quote. 4 days later, got the email "phone us for our best deals".
Put it off for a bit, cos I hate using the phone, but I had to in the end. Spoke to a nice young lady, very helpful, went through all the details again but got the date wrong. She said the 6th but then for herself and said "you wanted it to start from the 7th, didn't you?" Confirmed, and she said she'd change that. Obviously their script must be adhered to, as she came back with "I've got you a fantastic price" which was £50 more than the lowest quote which I'd told her, with a £300 excess. Anyway, managed to get the excess down, and the cover included a few non standard bits so seemed reasonable. Paid for it, job done.
Details came through, checked through it, as they requested (I do anyway), start date 6th.
No problem, I thought, I'll drop them an email and ask them to change it.
2 days later, email response - yes, we can do that, £30 admin fee. For their error.
Took to Twitter, they responded to say someone would be in touch.
Another pleasant call handler, but didn't seem to grasp why their error being corrected costing me £30 was an issue. The policy hadn't even started yet.
"You can dual insure for up to 30 days"
"It's not as simple as changing the date, we have to cancel the policy and start again"
Not my fault, not my problem.
Anyway, I got fed up of banging my head against a brick wall and just accepted the day's overlap.
Limited mileage policy, so they requested my odometer reading at the start of the policy. Got an email 3 days ago telling me I hadn't filled that in yet. That's cos I didn't know until today what the reading would be.
Anyway, I won't be renewing this time next year, and can't say I'd recommend them. Absolute shambles with an antiquated computer system by the sounds of things. God help me if I need to claim in the next 12 months!
Anyway, filled out the online forms for Adrian flux, as I thought I'd heard good things about them. Said I'd receive an email shortly with details of the quote. 4 days later, got the email "phone us for our best deals".
Put it off for a bit, cos I hate using the phone, but I had to in the end. Spoke to a nice young lady, very helpful, went through all the details again but got the date wrong. She said the 6th but then for herself and said "you wanted it to start from the 7th, didn't you?" Confirmed, and she said she'd change that. Obviously their script must be adhered to, as she came back with "I've got you a fantastic price" which was £50 more than the lowest quote which I'd told her, with a £300 excess. Anyway, managed to get the excess down, and the cover included a few non standard bits so seemed reasonable. Paid for it, job done.
Details came through, checked through it, as they requested (I do anyway), start date 6th.
No problem, I thought, I'll drop them an email and ask them to change it.
2 days later, email response - yes, we can do that, £30 admin fee. For their error.
Took to Twitter, they responded to say someone would be in touch.
Another pleasant call handler, but didn't seem to grasp why their error being corrected costing me £30 was an issue. The policy hadn't even started yet.
"You can dual insure for up to 30 days"
"It's not as simple as changing the date, we have to cancel the policy and start again"
Not my fault, not my problem.
Anyway, I got fed up of banging my head against a brick wall and just accepted the day's overlap.
Limited mileage policy, so they requested my odometer reading at the start of the policy. Got an email 3 days ago telling me I hadn't filled that in yet. That's cos I didn't know until today what the reading would be.
Anyway, I won't be renewing this time next year, and can't say I'd recommend them. Absolute shambles with an antiquated computer system by the sounds of things. God help me if I need to claim in the next 12 months!