Detailing World  

Go Back   Detailing World > General > Detailing Chat
DW Home Forum Home Merchandise Store Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Detailing Chat Got a detailing related question that doesn't fit in any other section? Post it in here.

Reply
 
Thread Tools Display Modes
Old 06-12-2016, 08:30 PM   #1
jahk86
Unwashed Member
 
Join Date: Nov 2016
Posts: 23
Thanks: 0
Thanked 2 Times in 1 Post
BMW ruined my day

Long story short, I bought a 62 plate 320 a couple months back in decent condition apart from a few light scratches, nothing out of the ordinary.

Obviously this is my pride and joy so I started reading up on detailing, I didn't want to make the same mistakes as I had with my previous car (bucket, sponge and no pre wash/wax etc etc).

I researched, a lot. And got my cleaning process down to a T.

Pre wash with no contact.
Lamb's wool mitt with 2 bucket technique.
Work from top to bottom.
Dry with micro fibre.
Clay
Some hand polishing where necessary.
Wax.

I then purchased a Das6 Pro Plus, which incidentally arrived today, ready to tackle some of the more stubborn clear coat scratches when spring arrives.

I was happy with everything...

However, one of the refurbed wheels had started to bubble, rust from previous paint that had been sprayed over was creeping in, nothing serious but thought I will get this done whilst I have the 1 year warranty.

Now its been dark, cold and gritty on the roads, so my car with filthy and I felt anxious about taking it into the hands of other people in this state, but I had no choice other than trying to wash it in the dark below zero - which I didn't do.

I drop the car off this morning, I specifically tell them "Do not park this in the customer bay when you are done with it, I don't want any door dings". To which they happily obliged.

Few hours later I get the call, "Your wheel has been corrected". So I race down to pick the car up, when I get there I'm told "they are just finishing cleaning it now". I feel unprepared for that statement and quietly go to the waiting area, then receive my keys and drive home because its dark and I don't want to be seen wandering around the forecourt with a light on.

When I get home I get the torch out and start inspecting.

All I can see is spider webbing, its everywhere, every inch. I have never seen spider webbing on this car before as it has been machine compounded as part of the approved purchase, and then lovingly cleaned by my own hands, which usually takes the whole day.

I'm in shock, the webbing is on every panel and is in perfect circular motions, some which transition into light clear coat scratches.

I ring them, and say "Have you put my car through an auto car wash?" I'm told no, they hand wash on site, why am I asking? I mention the spider webbing and swirls and I'm told they will machine buff them next time I'm in if its a problem.

Now, I have to take the car back in 2 weeks to have the lock sorted, again under warranty. But I really don't know what to do or say at this point. Do I abort ever going back, do I take this no further and hope that the Das will correct the webbing after winter passes or do I take it back and tell them to sort it, will they think I'm trying it on, after all I have no proof other than my own word.

Secondly, can spider webbing be caused by a hand wash, just one poor one to this extent or are they lying and it actually went through a machine wash?

Thirdly, what do they think they are doing taking it upon themselves to clean my car without my permission, I took it there to get the alloy sorted, not for a low end wash, is this supposed to make me smile?

From now on I will never take my car to a garage, dealership or not, dirty and if it is a dealership I will specifically tell them not to 'attempt' to wash my car.

Any answers to my various questions appreciated, sorry for ranting.

Last edited by jahk86; 06-12-2016 at 09:02 PM.
jahk86 is offline   Reply With Quote
Old 06-12-2016, 08:40 PM   #2
Kerr
Distinguished Detailer
 
Join Date: Mar 2012
Posts: 9,456
Thanks: 1,569
Thanked 6,396 Times in 4,108 Posts
Are you positive that the torch isn't showing up swirls you didn't see in normal light?

A 4 year old car owned by an average car user is going to have plenty of swirls. A dealer isn't likely at all to remove these during preparation.

If you washed it the night before, in the dark when it was gritty, are you sure it wasn't you?

Why would they wash it again if it was clean? BMW always ask if you want it washed and vacuumed and mark it on the job sheet. They've always managed not to wash my car.

Last edited by Kerr; 06-12-2016 at 08:43 PM.
Kerr is online now   Reply With Quote
Old 06-12-2016, 08:51 PM   #3
Citygo
Washmitt Meister
 
Join Date: Jan 2014
Posts: 269
Thanks: 100
Thanked 70 Times in 54 Posts
It's annoying. I would just put it down to experience and sort it yourself.
Citygo is offline   Reply With Quote
Old 06-12-2016, 08:55 PM   #4
DLGWRX02
OCD Sufferer (Obsessive Car Detailer)
 
DLGWRX02's Avatar
 
Join Date: Apr 2010
Location: Great Yarmouth
Posts: 2,263
Thanks: 928
Thanked 1,360 Times in 925 Posts
Garage
If you are confident you can correct it yourself, I would cut your loses with the dealership and go ahead, if how ever you not that experienced then take it to a pro and get them to inspect it thoroughly and give you a written quote to remedy it. Then perhaps take that to the dealership and see if any thing is offered as a good will gesture.
If the modern BMW has anything like typical German paint on Audi's it will be hard as nails and quite often suffer from orange peel, and I'm guessing your das pro plus may possibly not have enough bite to fully correct the swirls and rds's.
DLGWRX02 is offline   Reply With Quote
The Following User Says Thank You to DLGWRX02 For This Useful Post:
Guitarjon (06-12-2016)
Old 06-12-2016, 09:02 PM   #5
jahk86
Unwashed Member
 
Join Date: Nov 2016
Posts: 23
Thanks: 0
Thanked 2 Times in 1 Post
Sorry - I didn't wash it the night before:

"
Now its been dark, cold and gritty on the roads, so my car with filthy and I felt anxious about taking it into the hands of other people in this state but I had no choice other than trying to wash it in the dark below zero."

It was meant to read "I felt anxious about taking into the hands of other people in this state but I had no choice. Other than trying to wash it in the dark below zero - Which I didn't do!"
jahk86 is offline   Reply With Quote
Old 06-12-2016, 09:30 PM   #6
TonyHill
OCD Sufferer (Obsessive Car Detailer)
 
TonyHill's Avatar
 
Join Date: Jul 2015
Location: Manchester
Posts: 828
Thanks: 5
Thanked 353 Times in 261 Posts
Quote:
Originally Posted by Kerr View Post
Are you positive that the torch isn't showing up swirls you didn't see in normal light?

A 4 year old car owned by an average car user is going to have plenty of swirls. A dealer isn't likely at all to remove these during preparation.

If you washed it the night before, in the dark when it was gritty, are you sure it wasn't you?

Why would they wash it again if it was clean? BMW always ask if you want it washed and vacuumed and mark it on the job sheet. They've always managed not to wash my car.
He didn't wash it as it was too cold the night before!

I believe you can get a sign to hang from your rear view mirror requesting they don't wash your car......can only be worth a try for any future visits.
TonyHill is offline   Reply With Quote
Old 06-12-2016, 09:37 PM   #7
Simo87
Washmitt Meister
 
Simo87's Avatar
 
Join Date: Oct 2016
Location: UK
Posts: 235
Thanks: 48
Thanked 92 Times in 73 Posts
Garage
Pm whizzer, do not wash hangars for rear view @ £3 delivered.. bargain and you need not worry again

Simmo,


Tapatalk!
Simo87 is offline   Reply With Quote
Old 06-12-2016, 10:05 PM   #8
RedUntilDead
OCD Sufferer (Obsessive Car Detailer)
 
Join Date: Feb 2009
Location: not far enough away from Manchester
Posts: 1,276
Thanks: 129
Thanked 439 Times in 379 Posts
I personally would not let them attempt to correct the paint defects. A detailer would have the knowledge,tools, skills and time to remove as little as possible clear coat to achieve a satisfactory finish. A dealership or body shop valet bay would not be allowed the time required For a start.
My money would be on you yourself doing a far better job of paint correction
Not all dealership valets are bad, rrg Peugeot in Oldham do a cracking job on my little 208
RedUntilDead is offline   Reply With Quote
The Following User Says Thank You to RedUntilDead For This Useful Post:
armufti (07-12-2016)
Old 06-12-2016, 10:47 PM   #9
chongo
"Professor"
 
Join Date: Jun 2014
Posts: 7,690
Thanks: 5,827
Thanked 4,713 Times in 2,865 Posts
Garage
Don't bother mentioning it to them just next time you go back ensure you say to the service team that your car must not be washed at all. If you have a Das pro plus then it will be enough to get rid of your swirls and light straches as long you have the right pads and polish to remove them. Good luck.
chongo is offline   Reply With Quote
Old 06-12-2016, 11:44 PM   #10
ffrs1444
OCD Sufferer (Obsessive Car Detailer)
 
ffrs1444's Avatar
 
Join Date: Jun 2008
Location: Plymouth
Posts: 1,793
Thanks: 162
Thanked 563 Times in 484 Posts
Garage
Hear this all the time on here ,A4 piece of paper on the dash DO NoT Clean Car please easy
ffrs1444 is offline   Reply With Quote
Reply

Tags
spider webbing bmw


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 01:55 PM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
DTO Garage vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors
Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
DTO Garage vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors