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Old 24-06-2018, 10:38 PM   #21
Andyblue
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Originally Posted by Al_G View Post
Ok, here goes.

Picked up the car Saturday morning. Looked perfect even without the Lifeshine. It was then driven out of the “unveiling bay” and bam...I noticed this:



I was told to bring it back on Tuesday for it to be repaired. As long as it’s only a PDR job I’ll accept the repair (or should I request a replacement???). Any filler and paint needed and I’ll tell them I definitely want a replacement. They were very apologetic. The paint is scratch free with the exception so some light marks on the door which are visible under torch light). No idea how it wasn’t picked up as part of the inspection.

The double skinned arch is fine. It’s just whether a PDR specialist can access the ding???
Thats a real PIA - lucky you spotted it ...

Just check the wing, next door neighbours 17 Polo has plastic front wings as did my A5 - if they are, "could" be a relatively simple fix for them...

Hope you get it sorted out on Tuesday
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Old 24-06-2018, 10:40 PM   #22
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Originally Posted by Andyblue View Post
Thats a real PIA - lucky you spotted it ...



Just check the wing, next door neighbours 17 Polo has plastic front wings as did my A5 - if they are, "could" be a relatively simple fix for them...



Hope you get it sorted out on Tuesday


Unfortunately it’s the rear arch so quite possibly in the worst place possible...no idea how the PDR specialist will gain access.

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Old 24-06-2018, 10:42 PM   #23
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Originally Posted by Summit Detailing View Post
I hope whichever dent man the dealer uses can pop that out...



What about the missing paint on the wheelarch lip?



cheers



Chris


No missing paint as far as I can see. Nothing that sticks out anyway.
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Old 24-06-2018, 10:54 PM   #24
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Ah - okay, hopefully they can sort it...
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Old 25-06-2018, 08:16 AM   #25
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It will not improve the looks, it will not protect against the things they say it will, it will not last like they say, and any warranty provided is worthless. Just avoid. they are able to sell it as it is added to finance a lot of the time, thus the owner never really feel the pain of paying for it.
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Old 25-06-2018, 11:05 AM   #26
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Originally Posted by stangalang View Post
It will not improve the looks, it will not protect against the things they say it will, it will not last like they say, and any warranty provided is worthless. Just avoid. they are able to sell it as it is added to finance a lot of the time, thus the owner never really feel the pain of paying for it.
Whether or not someone chooses to have LifeShine applied to their vehicle is up to them. As with any product, Autoglym or otherwise, the effectiveness of that product is in some part reliant upon the person applying the product. When a dealership opts to use LifeShine as their vehicle protection system, Autoglym will send our technical team to teach the dealership valeting team how to apply the product correctly, including all of the preparation work that is required before the products are applied to the customers car. We do not just provide the LifeShine kits and walk away. There is continuous training and assistance available to the application teams as required and we return to sites providing LifeShine to retrain as needed.

Here at Autoglym we do not like to make claims about our products that are not true. It is not in anyone's interest to lie, and quite frankly it would leave us looking a bit silly. Ultimately it just leads to disappointed customers. We do our very best to prove and verify every product feature or benefit we feel is in a product. if we can't, then we won't claim it. So, if we say LifeShine protects paintwork to lock in colour and a deep glossy finish and that’s easier to clean, it is because we have tested this against non LifeShine protected paintwork and found it to be true. Similarly if we say LifeShine protects fabric and leather upholstery from marks and unsightly stains, again, it is because we have tested this. As with anything there are always exceptions, but we do point these out and everything you need to know about your LifeShine coatings are in the paperwork you would receive with your LifeShine warranty.

The warranty provided is not worthless, it is actually very good. If the LifeShine products do not do something that they are supposed to, then we will put it right. That is what a warranty is all about. We have teams out on the road every day visiting customers and helping with warranty claims.

I am ok with people not liking a product, I am ok with people saying they prefer to protect their car themselves, I am ok with people not wanting a warrantied product, I am ok with people believing they can apply products better than dealership staff, these are all things that could potentially be true.

However, it is not true, nor fair to say that "[LifeShine] will not improve the looks, it will not protect against the things they say it will, it will not last like they say, and any warranty provided is worthless."

That is why I felt I had to post a response.

Mark
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Old 25-06-2018, 11:06 AM   #27
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Wow, that dent on a brand new car. They obviously don't inspect their cars prior to handing them over to the Customer.

I would be very suspicious of what kind of repair they intend to do.

How desperate are you? tell them you want another car that's not been pranged?

Harry
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Old 25-06-2018, 11:32 AM   #28
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Originally Posted by westerman View Post
Wow, that dent on a brand new car. They obviously don't inspect their cars prior to handing them over to the Customer.

I would be very suspicious of what kind of repair they intend to do.

How desperate are you? tell them you want another car that's not been pranged?

Harry
We're not desperate. Thinking about it I do believe they should supply a new car. If you bought a damaged Rolex and subsequently returned it to the shop would you expect a replacement or repair?

The car should have been checked 4 times.

Once when driven off the transporter
Once as part of the PDI process
Once when valeted
Once as part of the prep and customer handover check

I'm struggling to understand how it wasn't seen and if it wasn't, why wasn't it.

I asked for a site manager to call me today, once in person and twice by email...Lets see if they call.
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Old 25-06-2018, 11:44 AM   #29
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Quote:
Originally Posted by Autoglym View Post
Whether or not someone chooses to have LifeShine applied to their vehicle is up to them. As with any product, Autoglym or otherwise, the effectiveness of that product is in some part reliant upon the person applying the product. When a dealership opts to use LifeShine as their vehicle protection system, Autoglym will send our technical team to teach the dealership valeting team how to apply the product correctly, including all of the preparation work that is required before the products are applied to the customers car. We do not just provide the LifeShine kits and walk away. There is continuous training and assistance available to the application teams as required and we return to sites providing LifeShine to retrain as needed.

Here at Autoglym we do not like to make claims about our products that are not true. It is not in anyone's interest to lie, and quite frankly it would leave us looking a bit silly. Ultimately it just leads to disappointed customers. We do our very best to prove and verify every product feature or benefit we feel is in a product. if we can't, then we won't claim it. So, if we say LifeShine protects paintwork to lock in colour and a deep glossy finish and that’s easier to clean, it is because we have tested this against non LifeShine protected paintwork and found it to be true. Similarly if we say LifeShine protects fabric and leather upholstery from marks and unsightly stains, again, it is because we have tested this. As with anything there are always exceptions, but we do point these out and everything you need to know about your LifeShine coatings are in the paperwork you would receive with your LifeShine warranty.

The warranty provided is not worthless, it is actually very good. If the LifeShine products do not do something that they are supposed to, then we will put it right. That is what a warranty is all about. We have teams out on the road every day visiting customers and helping with warranty claims.

I am ok with people not liking a product, I am ok with people saying they prefer to protect their car themselves, I am ok with people not wanting a warrantied product, I am ok with people believing they can apply products better than dealership staff, these are all things that could potentially be true.

However, it is not true, nor fair to say that "[LifeShine] will not improve the looks, it will not protect against the things they say it will, it will not last like they say, and any warranty provided is worthless."

That is why I felt I had to post a response.

Mark
Autoglym Online
I think in a lot of cases people on here would happily concede that it's a good product, it's often the manner in which it is sold and the quality of the prep that irks people. Very often (and as stated above) these kinds of products are slid in under the radar by dealers (it was with my Golf GTI, nothing was said about it until I spotted it on the paperwork) in an effort to make some more money.

Also, whilst I have no doubt that Autoglym invest considerable resources in training for the product, there is bags of evidence to support that fact that it's almost never done correctly. Dealers in general have a terrible track record with regard to paint work prep. I opted not to have the the paintwork protection applied on my golf for collection (it wasn't 'lifeshine' but a competing product) but the state of the paint when I collected was horrific, absolutely covered in buffer trails and swirls.

Detailing and correcting paintwork is very time and labor intensive and I'd contend that most if not all dealers simply aren't prepared to pay someone to do it to a proper standard. Hence all the threads on here showing swirly brand new cars.

Again, absolutely nothing against Autoglym or Lifeshine, but in my opinion there raw economics of the thing mean that i'll almost never be done to a properly high standard.
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Old 25-06-2018, 04:00 PM   #30
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Quote:
Originally Posted by Autoglym View Post
Whether or not someone chooses to have LifeShine applied to their vehicle is up to them. As with any product, Autoglym or otherwise, the effectiveness of that product is in some part reliant upon the person applying the product. When a dealership opts to use LifeShine as their vehicle protection system, Autoglym will send our technical team to teach the dealership valeting team how to apply the product correctly, including all of the preparation work that is required before the products are applied to the customers car. We do not just provide the LifeShine kits and walk away. There is continuous training and assistance available to the application teams as required and we return to sites providing LifeShine to retrain as needed.

Here at Autoglym we do not like to make claims about our products that are not true. It is not in anyone's interest to lie, and quite frankly it would leave us looking a bit silly. Ultimately it just leads to disappointed customers. We do our very best to prove and verify every product feature or benefit we feel is in a product. if we can't, then we won't claim it. So, if we say LifeShine protects paintwork to lock in colour and a deep glossy finish and that’s easier to clean, it is because we have tested this against non LifeShine protected paintwork and found it to be true. Similarly if we say LifeShine protects fabric and leather upholstery from marks and unsightly stains, again, it is because we have tested this. As with anything there are always exceptions, but we do point these out and everything you need to know about your LifeShine coatings are in the paperwork you would receive with your LifeShine warranty.

The warranty provided is not worthless, it is actually very good. If the LifeShine products do not do something that they are supposed to, then we will put it right. That is what a warranty is all about. We have teams out on the road every day visiting customers and helping with warranty claims.

I am ok with people not liking a product, I am ok with people saying they prefer to protect their car themselves, I am ok with people not wanting a warrantied product, I am ok with people believing they can apply products better than dealership staff, these are all things that could potentially be true.

However, it is not true, nor fair to say that "[LifeShine] will not improve the looks, it will not protect against the things they say it will, it will not last like they say, and any warranty provided is worthless."

That is why I felt I had to post a response.

Mark
Autoglym Online
To be honest your product may be amazing but unless its applied to pristine corrected paint its as useless as anything else.

Your products in my experience as a company are solid good options. But lifeshine from a dealership is the biggest waste of cash a car buyer can have!

The preparation and treatment done in your name every time I've seen it has been sub standard and you need too as a company to be performing quality audits on this product application! As its tarnishes your name in the detailing community.

A totally inexperienced Detailer may not realize how much they are being ripped off but many do.

Last edited by Woodsmoke; 25-06-2018 at 05:15 PM.
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