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Old 25-07-2018, 01:56 PM   #1
FiestaRed
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Autoglym Hyper Fresh

After spending loads of cash buying air fresheners that only last a few minutes, I tried Hyper Fresh and I've spent the last few months telling everyone on DW that Autoglym Hyper Fresh is the best air freshener they'll find.

Now, for some strange reason, it's doesn't smell the same any more. I recently bought two cans of the same Golden Sunset that I always buy and it no longer has a nice smell at all, more of a chemical smell.

Can I ask if Autoglym have changed what they put in the cans at all?
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Old 30-07-2018, 11:03 PM   #2
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Can't believe this has been up here over five days now and no one from Autoglym has bothered to reply at all. Not really impressed.
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Old 30-07-2018, 11:06 PM   #3
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Why not contact them directly via their web site with your question ?
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Old 31-07-2018, 07:26 AM   #4
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Quote:
Originally Posted by FiestaRed View Post
Can't believe this has been up here over five days now and no one from Autoglym has bothered to reply at all. Not really impressed.
TBF DW is not the centre of the universe for all manufacturers. They have one guy (Mark) who represents Autoglym on here (and he is a very nice helpful chap), but I am sure it is not the only part of his job. Perhaps he is on holiday, but I imagine among all the other things he does, he cannot get on this forum every day.

If the issue is urgent, contact Autoglym direct. If not be patient.
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Old 31-07-2018, 08:49 AM   #5
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Originally Posted by Andyblue View Post
Why not contact them directly via their web site with your question ?
Thanks for the reply. I sent Autoglym an email before I posted on here, that's about 8 days ago now.

They didn't bother replying to that either.
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Old 31-07-2018, 09:06 AM   #6
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Quote:
Originally Posted by FiestaRed View Post
Can't believe this has been up here over five days now and no one from Autoglym has bothered to reply at all. Not really impressed.
It's easy enough to check that their last activity was 20 July which will be why they've not replied on here.

As Dazza has said DW is not the centre of the universe for all businesses.

I accept that you would e left a reply to an email within 8 days however emails can get lost with all the spam filters etc. these days if it's that important why don't you try the good old fashioned method of a phone call?
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Old 31-07-2018, 12:15 PM   #7
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Give them a ring, they will sort if pretty quickly for you.
We've just had a couple dropped off and they smell absolutely fine so perhaps just a one off?
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Old 31-07-2018, 03:47 PM   #8
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Hi, sorry, I was on holiday and neglected to post that up on here (1 spa day, visit to Tower of London, day at home, watched my mum do a wing walk, 4 days in the Peak District). There is someone that will be looking after DW when I am away in the future though, so hopefully things will not be missed.

On to your question about Hyperfresh, I am sorry to hear that you have had a couple of cans that do not smell as they usually do. We have not changed anything, so hopefully it is just an anomaly.

Please DM me with your email address (the one you contacted us on) and I will ask the team to follow it up ASAP.

Mark
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Old 01-08-2018, 02:45 PM   #9
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As no one at Autoglym bothered to reply on here or to any of the emails I sent, I phoned them today. WHAT A COMPLETE WASTE OF TIME that was.

I was told by an overbearing lady that I must get in touch with whoever I bought the cans from (Elite on here) as it was nothing to do with them. It doesn't matter that Autoglym produced them.

I read on the internet that Autoglym have not got a good reputation for customer care and this just goes to prove it. What a complete waste of time they are.
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Old 01-08-2018, 02:51 PM   #10
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Have you not seen Mark's response above. He was away on holiday. Which we are all entitled too. He also states he will pass the information on and they will get back baby you ASAP!! Now to me expecting a response the next day is unfair. Autoglym only have one site they manufacture and distribute from all over the world. So will got questions coming in left right and centre to them.

Having met Mark in person he is an honest decent guy. If he said he has passed the information on them I'm sure he will have of done and you will get a reply. If it was me I'd expect anything up to 5 working days.

Just be patient and wait


Edit: I agree a message from Mark to say he would have been away would have helped. As he has said lessons learned and from now on DW will be monitored more by AG on Marks behalf.

Sent from my SM-G960F using Tapatalk

Last edited by J306TD; 01-08-2018 at 02:54 PM.
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