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Old 08-05-2015, 06:30 PM   #1
DarrylB
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More praise for Elite

I ordered a few bits which were delivered yesterday, unfortunately one of the items was picked incorrectly, which, when looking at the packaging, I could see it was an easy mistake to make. I filled out the contact form on the website at around 17:30 last night explaining the issue.

Fast forward to 10am today and I get an email from Alexandra with a full resolution, which was followed up by a phone call after lunch to double check the post address. And I get to keep the miss picked item to boot.

If that's not proper customer service then I don't know what is!

Superb service.
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Old 08-05-2015, 08:31 PM   #2
EliteCarCare
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Thanks for the order Darryl, sorry for the mix-up, this week has been absolutely mental busy, appreciate you taking the time to post your kind words of feedback.

Alex
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Old 11-05-2015, 11:51 AM   #3
DarrylB
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And the shampoo turned up on Saturday at 10am! Awesome
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