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Old 05-05-2017, 10:44 PM   #1
MrMatt
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Runny SRP

I have a 1L bottle of SRP that has gone runny. Heres a vid of the consistency:
https://youtu.be/I4F3Sw7KIA8

Am I right that its watery?

I dropped Autoglym a message via their contact us form a couple of days ago asking the question, any idea what their usual response time is?
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Old 05-05-2017, 11:16 PM   #2
Zebra
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Did you shake the bottle before expelling the product from it?

It shouldn't be that watery.

Like a lot of products, it does separate if left stood for a while.
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Old 05-05-2017, 11:32 PM   #3
Sicskate
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Mines done the same, but I believe it still works.

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Old 05-05-2017, 11:33 PM   #4
MrMatt
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Yeah I gave it a shake for a couple of minutes first!
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Old 06-05-2017, 08:20 PM   #5
MrMatt
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Just had an email from AG, its fine to use but they are sending me a new bottle out. A much better outcome than I was expecting from just dropping them an email. Thats some good customer service!
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Old 06-05-2017, 11:32 PM   #6
Zebra
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Sicskate - you should email AG too. If it remember right, AG said there was a small batch of AG SRP that wasn't right and they were replacing it foc.
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Old 09-05-2017, 03:24 PM   #7
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Glad to here all is sorted ������
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Winner Detailing World Polish of The Year 2011, 2012, 2013 & 2014 Autoglym Super Resin Polish
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Old 09-05-2017, 05:14 PM   #8
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Another example of exceptional customer service from Autoglym here
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Old 09-05-2017, 05:25 PM   #9
brooklandsracer
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Does anyone know the batch codeof the faulty SRP ?

Be good to check mine just to make sure as I have 2 small bottles and the largest bottle they do. All unopened as still using another bottle that is nice and thick.
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