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Shop and Shine www.shopnshine.co.uk - 01332367960 - Online or Derby Walk In Store - Brands Stocked: 303, 3M, Auto Finesse, Autoglym, Bilt Hamber, Black Mamba, Britemax, California Scents, Chemical Guys, Collinite, Dodo Juice, Dr Leather, EZ Detail, Finish Kare, Grit Guard, Gtechniq, Koch Chemie, Lake Country, Meguiars, Menzerna, Microfiber Madness, Mothers, Poorboys World, Rupes, Scholl Concepts, Shine Mate, Solution Finish, Stoner, Valet Pro, Zaino

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Old 08-07-2018, 04:49 PM   #1
dazzyb
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The best customer service ever

I know this should be in the customer service section but I feel everyone should see this.

I made an order during the week at a pretty late time.
I always get my orders sent to my mates work as I am never in and no one can find my house anyway.

The next morning I get an email saying Dom needed to speak to me regarding the order. I thought it was to do with the fact I had a different name as the delivery address.

Amazingly it wasn't that, he was ringing me to say I was entitled to more discount than the dw75 code I had used.
Apparently there was an offer on that night that went a bit wrong and he wondered if I had tried to use it but it hasn't worked.
I said I didn't but he then said he would refund me anyway.

Genuinely shocked by this as it was another chunk of cash back due to the size of the order.


Customer service is everything and this blew me away. He didn't need to give me the extra back and I wouldn't have known otherwise.
I know where to go for all my rupes gear now.

Thanks again and I look forward to the next order.
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Old 16-07-2018, 09:43 AM   #2
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Thank you for taking the time to post on here and also noticed your review left the other day. It's all very much appreciated and I hope you enjoy the machine polisher.

If you are at Waxstock, be sure to come over and say Hi

Cheers
Dom
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Old 20-07-2018, 09:38 PM   #3
dazzyb
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I'll be there helping out on another stand but I plan to come over and have a little look round and say hi.
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