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Old 27-01-2018, 03:17 PM   #11
Exotica
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You’re better off sorting it yourself.
I doubt they will pay a detailer if 99.9% of their customers are happy with service.
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Old 27-01-2018, 04:56 PM   #12
bluechimp
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I hope you get this sorted, this is one of my biggest fears.

I put a do not wash hanger up, a post it note on the steering wheel, tell the service rep, write it on the jobcard/ paperwork and also ring them mid-afternoon to “see if it is ready” but its really to tell them again not to wash it.

As you can tell totally OTT but worked so far.
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Old 28-01-2018, 12:39 AM   #13
keithjmason
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Same happened to our Honda
In our eyes the car was butchered
They told us to bring it in
3 guys stood there looking at the ‘scratches’ all over the car. They think we are crazy, and say they can’t see anything.

In the end, they offered to ‘mop it with a buffer’

I Ran !
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Old 28-01-2018, 01:46 AM   #14
chris chappell
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Yes it's a difficult one because you know that they will be incapable of finishing it to your standard and would probably make it worse. I will see what next week brings and take it from there.

Rundie, you are bang on, I myself like you have been trained as an engineer, have BSc Hons degree in Civil Engineering and the standard of workmanship I see in many different trades is atrocious. I am sure it would be an easier life if I had a couldn't care less slapdash attitude!!!!
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Old 28-01-2018, 10:13 AM   #15
Darlofan
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To be satisfied you'll have to do it yourself. As said too you're at fault as you didn't tell them not to wash it. I'd be very surprised if they'll agree to pay a detailed hundreds of pounds to get it to how you want. Always a strange one to me because really the car should be returned in the same condition you gave it to them in. If they took it out and pranged it they'd be responsible for it but they wouldn't say "you didn't tell us not to crash it."
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Old 28-01-2018, 02:42 PM   #16
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Nice one, that's a good argument
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Old 28-01-2018, 05:32 PM   #17
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I have learnt the hard way. I tell service manager and leave a laminated sign on passenger seat (double sided print so no arguments if they say they didn’t see it),been fine since then
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Old 28-01-2018, 06:14 PM   #18
Tykebike
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Quote:
Originally Posted by Rundie View Post
Agreed, moved into a new build and had a long list of snagging jobs due to shoddy workmanship. After 6 months I've now decided to finish off the smaller jobs that are left as the complete lack of skills and experience I've seen has been shocking. I'm an engineer by trade with decent DIY skills yet I have more knowledge and skills than most on site
Exactly the same combination as me - you will rarely be satisfied with the work of others to the extent that you end up doing nearly every job yourself. It's almost impossible to write a job specification for a tradesman to provide a quotation as you cannot think of, let alone specify, all the minutiae that you expect them to get right until it goes wrong!
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Old 01-02-2018, 12:24 AM   #19
chris chappell
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Update

Car going in on Monday, bloke who is a detailer and prepares new bee ems for showroom is going to see to it.
Let's see what Monday brings😬
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Old 03-02-2018, 10:24 AM   #20
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Quote:
Originally Posted by Rundie View Post
Agreed, moved into a new build and had a long list of snagging jobs due to shoddy workmanship. After 6 months I've now decided to finish off the smaller jobs that are left as the complete lack of skills and experience I've seen has been shocking. I'm an engineer by trade with decent DIY skills yet I have more knowledge and skills than most on site
Yep, I’m in the exact same situation as you. The so called trades have little skills or just can’t be bothered to do a good job so I’m doing most the stuff myself now. Half of the things I’ve not done before but they’re still 10 times better than their work.
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