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Old 12-06-2018, 08:02 PM   #1
Sawel
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Appalling customer service!!!!!!!!!!!!

Paypal transaction ID 5F5026421F0602304

OK, this is beyond a joke now, your customer service is an absolute disgrace.

3 weeks ago I ordered 2 Lake Country purple foamed wool pads. You sent 1. I emailed to advise that you sent 1 and not 2. I waited a few days, no reply. I then called to be told by the person who answered the phone - "Yes I got your email but haven't got around to replying..."

So after advising that I received 1 pad the guy had no idea why and would sent one out and find out what happened.

I waited, still no pad. I called AGAIN to be told that there was only 1 left in the box and that's why I received one and you had none left!!!!!!!!!!!

I mean for goodness sake, that is pathetic! You took my money no problem, couldn't be bothered to ask me if I wanted a refund or couldn't be bothered to advise me that there was only one left.

I STILL DO NOT HAVE THE SECOND PAD. It's been 3 weeks, so what the hell is going on?
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Old 12-06-2018, 10:00 PM   #2
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pretty poor but its £8 :-/

first world problem. i'd send you a tenner back and buy some horlicks to help you sleep <3
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Old 12-06-2018, 10:37 PM   #3
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Nah, I completely agree with you!

£8 is still an hour's wage for some and it isn't fair for any company to treat a customer like this dispite the amount.

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Old 12-06-2018, 10:43 PM   #4
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Sounds like a genuine mistake which has been poorly dealt with.
Basically they have your cash and you don't have the goods.
Not good for them if they don't put right.
Email them a link to this thread.

Alan
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Old 13-06-2018, 08:41 AM   #5
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Might only be £8 but it would stop me ordering from this lot if this is how they treat their customers.

Last edited by cossiecol; 13-06-2018 at 08:27 PM. Reason: Dont dodge the swear filter!
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Old 13-06-2018, 08:54 AM   #6
kingswood
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Quote:
Originally Posted by Philb1965 View Post
Might only be £8 but it would stop me ordering from this lot if this is how they treat their customers.
100%, wld never use them again. but its worth £8 to know they're chimps

Last edited by cossiecol; 13-06-2018 at 08:27 PM.
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Old 13-06-2018, 09:07 AM   #7
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Quote:
Originally Posted by kingswood View Post
100%, wld never use them again. but its worth £8 to know they're chimps
Same there is no excuse what so ever for poor service, every company can make a mistake it how they deal with that make them great.

Its about time the retailers catch on that poor service to 1 customer is 1 too many, can take years to get a good reputation and look what happened here their rep is falling fast in my book.
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Old 13-06-2018, 09:24 AM   #8
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It’s the old adage that if you get good service, you’ll tell one person; poor service and you’ll tell 10. With social media, 10 can easily become a thousand.
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Old 13-06-2018, 12:51 PM   #9
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Garage
its not the £8 its the shocking attitude of these guys which would cheese me off.
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Old 13-06-2018, 12:55 PM   #10
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Hi Daryl,

I'm very sorry to hear your order mistake wasn't corrected. I've been out of the office most of the time for the past month due to family issues which I won't go into, so I wasn't aware that issue was still unresolved.

I've sent a full refund for your entire order as an apology.

Kind Regards
Craig
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