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Old 19-01-2018, 08:22 PM   #1
stangalang
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Professional is something you are, not something you do

Ok back with the 1st write up of 2018, and its a doozy.

I often fix previously "detailed" vehicles and try not to make a big deal of it. There is kind of an unwritten rule within the industry, you don't directly call people out, but if someone else does then its fair game to speak the truth about what you know. But this car was different.

The "detailer" in question lied on multiple occasions to the owners about his experience, knowledge and products being used. And when products arose even though he was honest with the owners he was unable to be honest with himself, and thats what worries me. I will come back to this later

So the car in question is a black Renault Kadjar. It received a full new car prep, based on a 3 stage machine and ceramics package. It was less than a week that the owners began to have issues. To cut a long story short after an assessment of the damage, and the possibility of needing new trims all round, I agreed to take on the job and try to fix the issues. And they were as follows:


Unpolished paint from the "3 stage machine"

DSC_0581 by Matt Rowe, on Flickr



High spots left on the paint

DSC_0563 by Matt Rowe, on Flickr


High spots left on the chrome

DSC_0558 by Matt Rowe, on Flickr

DSC_0567 by Matt Rowe, on Flickr



And then there was that trim.....

IMG_20180114_113239_320 by Matt Rowe, on Flickr



I decided to start with the paint. Rear end first that was previously totally untouched. Through 2 stages

DSC_0513 by Matt Rowe, on Flickr
DSC_0514 by Matt Rowe, on Flickr
DSC_0515 by Matt Rowe, on Flickr



Some over the rear arches

DSC_0519 by Matt Rowe, on Flickr
DSC_0520 by Matt Rowe, on Flickr
DSC_0521 by Matt Rowe, on Flickr



High spots on the paint

DSC_0573 by Matt Rowe, on Flickr
DSC_0574 by Matt Rowe, on Flickr



Smears from clogged microfibres during removal

DSC_0544 by Matt Rowe, on Flickr
DSC_0546 by Matt Rowe, on Flickr



Then the trim. This took me 2 days to clean as best as I could, using every method I could muster up, and make up as I went. This is cleaned, not coated

DSC_0569 by Matt Rowe, on Flickr
DSC_0572 by Matt Rowe, on Flickr



Chrome last. As this isn't actual "chrome" I am limited to how much I can machine it. It came out good but not great

DSC_0577 by Matt Rowe, on Flickr
DSC_0578 by Matt Rowe, on Flickr



DSC_0579 by Matt Rowe, on Flickr
DSC_0580 by Matt Rowe, on Flickr



Once I was happy with how the car came out, it was time for coatings. As far as I can tell the wheels were not done, if they were the coating was crap or not done properly, the glass DEFINITELY wasn't done, and paint and trim were redone

DSC_0583 by Matt Rowe, on Flickr
DSC_0584 by Matt Rowe, on Flickr



And finally a few afters. Looking great I think

DSC_0589 by Matt Rowe, on Flickr

DSC_0586 by Matt Rowe, on Flickr

DSC_0587 by Matt Rowe, on Flickr

DSC_0588 by Matt Rowe, on Flickr

DSC_0592 by Matt Rowe, on Flickr

DSC_0594 by Matt Rowe, on Flickr

DSC_0595 by Matt Rowe, on Flickr



So I want to try to keep this thread positive, and useful. Don't ask who it was, I simply will not say. They may have travelled a long way, they may not have. The agreement was we would not name and shame as long as they acted responsibly finally.
My biggest issue with tradesmen like this is the excuses. He admitted upon collection it was his first ceramic job. His words "if I had told you before hand you wouldn't have let me do it", my customers response, "yes you are correct". He didn't even take the time to practice on his own vehicle, it was straight to charging. The products used were not what was discussed, followed by excuses. And worst of all was the fact that he knew what the issue was with the trims, but blamed Renault. There was no ownership.
This is an opportunity for all users, and budding detailers to learn a lesson. We all make mistakes, if you fail to take ownership of them you will never improve. If you continue to make the same mistakes over and over again, blaming others, you ruin the industry from which you are trying to make profit, and you feel bitter to others who have not made the mistakes. You are literally ruining your own opportunity to generate revenue. So practice, stay in your lane, and instead of being entitled, get better.
And if you are searching for a detailer, simply having the word on a sign is not enough. Search their history. Speak with them, speak with others about them, if you are not comfortable, walk away.

There is a lot more to being a professional than being paid too do a thing.
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Old 19-01-2018, 08:35 PM   #2
Andyblue
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Well, from the end result photos I hope and suspect the car owners are very happy bunnies now. Looks very good now - you've done well to rectify the issues...

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Old 19-01-2018, 08:36 PM   #3
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Great turnaround but truly shocking! I hope the other 'detailer' paid for you to put things right. They give the profession a bad name. Well done though to you.
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Old 19-01-2018, 08:39 PM   #4
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Great turn around, one question, when you say high spots on the paint what is it referring to? I know I can see the flaw in the picture but how’s it caused?
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Old 19-01-2018, 08:39 PM   #5
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Great rescue job and top advice!

Peter
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Old 19-01-2018, 08:43 PM   #6
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Cracking job as always
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Old 19-01-2018, 08:45 PM   #7
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I feel sorry for the owner possibly paying out twice for the same job doing.

I know you said you won’t name but it may help somebody else from ruining there prized possession.
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Old 19-01-2018, 08:48 PM   #8
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Quote:
Originally Posted by DLGWRX02 View Post
Great turn around, one question, when you say high spots on the paint what is it referring to? I know I can see the flaw in the picture but how’s it caused?
Un removed coating is a high spot, thick coating thats cured basically
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Old 19-01-2018, 08:48 PM   #9
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That's a fantastic result there Chum. Good on you for not naming the individual responsible for that mess. I take it you and he had a conversation about the products that were used on the car.

It's a really poor show if someone pays for work that simply hasn't been done. The fact that the wheels and glass weren't done just beggars belief. Most of the weekend warriors on here (myself included) try to achieve a better standard than that.

Great advice regarding the questioning and research. Can I add that regardless of the service, things can go wrong from time to time. However, the real measure of a company is how it goes about rectifying those problems.

Well done chum.

Cooks

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Old 19-01-2018, 09:03 PM   #10
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Excellent work and great write up, thank you for sharing. Really liked the bit about learning from mistakes...

As James Dyson said: "Enjoy failure and learn from it. You never learn from success"
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