Long story short, I bought a 62 plate 320 a couple months back in decent condition apart from a few light scratches, nothing out of the ordinary.
Obviously this is my pride and joy so I started reading up on detailing, I didn't want to make the same mistakes as I had with my previous car (bucket, sponge and no pre wash/wax etc etc).
I researched, a lot. And got my cleaning process down to a T.
Pre wash with no contact.
Lamb's wool mitt with 2 bucket technique.
Work from top to bottom.
Dry with micro fibre.
Clay
Some hand polishing where necessary.
Wax.
I then purchased a Das6 Pro Plus, which incidentally arrived today, ready to tackle some of the more stubborn clear coat scratches when spring arrives.
I was happy with everything...
However, one of the refurbed wheels had started to bubble, rust from previous paint that had been sprayed over was creeping in, nothing serious but thought I will get this done whilst I have the 1 year warranty.
Now its been dark, cold and gritty on the roads, so my car with filthy and I felt anxious about taking it into the hands of other people in this state, but I had no choice other than trying to wash it in the dark below zero - which I didn't do.
I drop the car off this morning, I specifically tell them "Do not park this in the customer bay when you are done with it, I don't want any door dings". To which they happily obliged.
Few hours later I get the call, "Your wheel has been corrected". So I race down to pick the car up, when I get there I'm told "they are just finishing cleaning it now". I feel unprepared for that statement and quietly go to the waiting area, then receive my keys and drive home because its dark and I don't want to be seen wandering around the forecourt with a light on.
When I get home I get the torch out and start inspecting.
All I can see is spider webbing, its everywhere, every inch. I have never seen spider webbing on this car before as it has been machine compounded as part of the approved purchase, and then lovingly cleaned by my own hands, which usually takes the whole day.
I'm in shock, the webbing is on every panel and is in perfect circular motions, some which transition into light clear coat scratches.
I ring them, and say "Have you put my car through an auto car wash?" I'm told no, they hand wash on site, why am I asking? I mention the spider webbing and swirls and I'm told they will machine buff them next time I'm in if its a problem.
Now, I have to take the car back in 2 weeks to have the lock sorted, again under warranty. But I really don't know what to do or say at this point. Do I abort ever going back, do I take this no further and hope that the Das will correct the webbing after winter passes or do I take it back and tell them to sort it, will they think I'm trying it on, after all I have no proof other than my own word.
Secondly, can spider webbing be caused by a hand wash, just one poor one to this extent or are they lying and it actually went through a machine wash?
Thirdly, what do they think they are doing taking it upon themselves to clean my car without my permission, I took it there to get the alloy sorted, not for a low end wash, is this supposed to make me smile?
From now on I will never take my car to a garage, dealership or not, dirty and if it is a dealership I will specifically tell them not to 'attempt' to wash my car.
Any answers to my various questions appreciated, sorry for ranting.
Obviously this is my pride and joy so I started reading up on detailing, I didn't want to make the same mistakes as I had with my previous car (bucket, sponge and no pre wash/wax etc etc).
I researched, a lot. And got my cleaning process down to a T.
Pre wash with no contact.
Lamb's wool mitt with 2 bucket technique.
Work from top to bottom.
Dry with micro fibre.
Clay
Some hand polishing where necessary.
Wax.
I then purchased a Das6 Pro Plus, which incidentally arrived today, ready to tackle some of the more stubborn clear coat scratches when spring arrives.
I was happy with everything...
However, one of the refurbed wheels had started to bubble, rust from previous paint that had been sprayed over was creeping in, nothing serious but thought I will get this done whilst I have the 1 year warranty.
Now its been dark, cold and gritty on the roads, so my car with filthy and I felt anxious about taking it into the hands of other people in this state, but I had no choice other than trying to wash it in the dark below zero - which I didn't do.
I drop the car off this morning, I specifically tell them "Do not park this in the customer bay when you are done with it, I don't want any door dings". To which they happily obliged.
Few hours later I get the call, "Your wheel has been corrected". So I race down to pick the car up, when I get there I'm told "they are just finishing cleaning it now". I feel unprepared for that statement and quietly go to the waiting area, then receive my keys and drive home because its dark and I don't want to be seen wandering around the forecourt with a light on.
When I get home I get the torch out and start inspecting.
All I can see is spider webbing, its everywhere, every inch. I have never seen spider webbing on this car before as it has been machine compounded as part of the approved purchase, and then lovingly cleaned by my own hands, which usually takes the whole day.
I'm in shock, the webbing is on every panel and is in perfect circular motions, some which transition into light clear coat scratches.
I ring them, and say "Have you put my car through an auto car wash?" I'm told no, they hand wash on site, why am I asking? I mention the spider webbing and swirls and I'm told they will machine buff them next time I'm in if its a problem.
Now, I have to take the car back in 2 weeks to have the lock sorted, again under warranty. But I really don't know what to do or say at this point. Do I abort ever going back, do I take this no further and hope that the Das will correct the webbing after winter passes or do I take it back and tell them to sort it, will they think I'm trying it on, after all I have no proof other than my own word.
Secondly, can spider webbing be caused by a hand wash, just one poor one to this extent or are they lying and it actually went through a machine wash?
Thirdly, what do they think they are doing taking it upon themselves to clean my car without my permission, I took it there to get the alloy sorted, not for a low end wash, is this supposed to make me smile?
From now on I will never take my car to a garage, dealership or not, dirty and if it is a dealership I will specifically tell them not to 'attempt' to wash my car.
Any answers to my various questions appreciated, sorry for ranting.