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Old 20-10-2013, 11:11 AM   #11
DJ X-Ray
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I've never had any problems with SP. I'd give alex a bell personally. It's obviously been lost in transit between here in London and Israel. I'm sure it will be resolved if you speak to him
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Old 20-10-2013, 11:28 AM   #12
dooka
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It is a shame to hear that you are having issues. I feel your pain..
As everyone has said, this is surprising, and very much doubt it is on Alex's end. I order fairly frequently from him and have never had an issue..

I send a lot of parcels out each week and yes things do go missing, and yes, things go missing more than once. I send all our packages out recorded/signed for, earlier this year, the Royal Mail managed to lose 47 out of 50 packets sent to North Yorkshire over a 3 month period, I had to send a package out to one customer 4 times, they finally received their order on the forth attempt..

I guess, what I am trying to say is, I reckon your towels have been lost/stolen in the UK after Alex had sent out in good faith..

Maybe just send him another email or call him again, I am sure he will sort it out, I would be very surprised if he didn't..

I do hope you get this resolved quickly ..
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Old 20-10-2013, 12:10 PM   #13
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Thanks to Alex at Elite for giving me a shout on a Sunday morning to make sure I'd seen this... Cheers dude! And thanks to the words of support from Members here.

Ron, I'll pm you properly in a mo.... I'm sorry you still haven't received the towel. We stopped including Israel on our Ebay shop listings for precisely this reason... Alot of people purchasing but even more towels not reaching their destination and while expensive, it's why we generally insist on some kind of tracked mail or courier.

Anyway, I'll pm you now with regard replacement (and I'm happy to pay for a tracked service out of my own pocket rather than the standard airmail) or refund.

Cheers.
Alex.

Last edited by Serious Performance; 20-10-2013 at 12:15 PM.
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Old 20-10-2013, 05:05 PM   #14
ronwash
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Pm sent Alex.
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Old 20-10-2013, 11:51 PM   #15
ronwash
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Alex,thank you very much for the refund.
Ron.
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