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Old 13-04-2009, 11:07 AM   #21
andy monty
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Quote:
Originally Posted by Mat @ SWS View Post
I like the idea of them signing something to say they confirm there is no damage/dents! have something to go on then if it's returned with a dent/scratch etc
well they do it to you with a courtesy car

when i have had mine serviced i even dip the oil before i start it... Long story short mates mum car in for 1st service collected got 1/2 mile down road and it seized solid..... workshop Waller had forgotten to put in fresh oil!
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Old 13-04-2009, 12:51 PM   #22
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Originally Posted by Bigpikle View Post
I also make sure the car is spotless when dropped off so no need to wash it.
I do the same, and always works for me! If it arrives dirty then you can expect them to feel slightly uncomfortable about letting it go unwashed.
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Old 13-04-2009, 12:58 PM   #23
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When I had my previous A4 I had it in at the dealer for a half-hour appt to get the undertray fixed properly. Got it back 90 mins! later and it had been lovingly hand washed for me. They rubbed 2 weeks of winter grime right through my 3 week old clearcoat along the sides of the car. Made a big stooshy with the service manager and got to know him really well. He tried to to tell me that all the scratches were from the bodyshop buffing. I then showed him on the internet what compounding scratches look like and what wash scratches look like. He then took me seriously and wanted advice on how they can improve their service. Good result in the end.

I just place an A4 sheet on the driver's seat with the message:

'regardless of company policy, DO NOT HAND WASH this car please. Thank you'. Not offensive in any way and they don't touch my car now.
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Old 14-04-2009, 09:24 PM   #24
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Originally Posted by 204driver View Post
Just gonna make up some signs as my car will be going to bmw soon. What do you write on the sign?! I was thinking, "if you wash this car i will shoot you"!!!!!
I use an A4 sign with huge letters saying 'Please Do Not Wash' and I tell them repeatedly
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Old 15-04-2009, 05:16 PM   #25
Lloyd71
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How about making sure the bonnet is clean and then making a big 'PLEASE DO NOT WASH' sign on the bonnet with masking tape to make up the lettering? That way they cannot miss it as they'd have to remove it to wash it.

Wouldn't work if they were repairing the panel in question or if it was raining though!
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Old 15-04-2009, 08:31 PM   #26
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I've done this for years - I usually have a list of stuff I dont want doing and its taped to the steering wheel.
As well as this, I leave a copy of the exact same note with the service manager whom I have briefed, and have a label attached to the keyring. Never had a problem
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Old 15-04-2009, 08:32 PM   #27
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How about one also containing "www.detailingworld.co.uk" ? They may actually learn how to do it properly. I have seen the results of my local BMW/MINI dealership cleaning cars. Went to the new convertible launch recently, brand new cars in the showroom with some awful paint defects that were obviously inflicted during preperation. I always insist they do not touch it. To be fair the last time it was serviced the service receptionist did say the technician said that it was a pleasure to work on a car so well cared for.

Paul

Last edited by Mini One Cabrio; 15-04-2009 at 08:41 PM.
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Old 15-04-2009, 09:58 PM   #28
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Took mine to a BMW dealership last week cos one of the fobs was playing up. Every now and again it wouldnt lock the car then a few days later it would work again. Dropped it off in the morning took them till late in the afternoon to say we dont know what caused it but its working now you can have the car back now we're just washing it And of course they told me so late in the day I had no chance in hell of getting to them before they closed

To be honest its my first time with a BMW. I've had fords previously and they never cleaned it, so I wasnt expecting BMW to. I was a little shocked that they did clean it and was a liitle off when i found they had a swrl-o-matic on site when i picked the car up.

So the fixed sod all and left me with a load of swirls. And of course the fobs stopped working again
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