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Old 09-10-2017, 07:00 PM   #11
nbray67
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OP.
Like every other offer that's advertised on here or on sponsors websites, they end when they end and throwing your dummy out is not going to change that fact.

You wanted to buy it for a while and were nigh on out of your previous shampoo yet you complain the day after the offer finishes because you didn't buy it earlier???

As above, you need to suck it up and take it on the chin that YOU missed their offer for 4wks instead of knocking them the day after it finishes for no undue reason whatsoever.
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Old 09-10-2017, 07:01 PM   #12
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Originally Posted by TheWeeknd View Post
I'd like to tell you about my utter disappointment with car chem. I wanted to buy their car shampoo for a while and just finished my Chemical guys, Friday night looked at their website to see 5L 1900:1 for 21.99 but didnt know which fragrance to get, woke up Saturday and noticed price went up so facebook messaged them which they read about 10 mins later (9:00am) and never replied, phoned today and asked if they would honour the price as I just missed out bearing in mind there wasnt a sale end date/time.

Their response its been on for 1 month (which I didnt know) and unfortunately has to come to an end. Disappointed in his response to be fair, if it was on for a month surely 1 more at sale price would be ok and would have possibly got a customer for life but oh well!

What else can I buy in bulk thats good and similar price?




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Old 09-10-2017, 07:10 PM   #13
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Maybe they should have a sale end date for people that don't want to miss out. Maybe they don't need to reply during non working hours but at least reply when they are in working hours is the least they can do in regards to customer service.

I can suck it up no bother people just letting folk know about my experience and if you dont like it fair enough!


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Old 09-10-2017, 07:15 PM   #14
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Personally, I have always had fantastic service from Car Chem and their products are brilliant. The shampoo is the best I have ever used so I would highly recommend not letting it put you off. Their alloy wheel guard is so easy to apply too and have just purchased their glass sealant, but haven't had time to try it.

Back to the post, I can see both sides of the coin and what you are trying to say, but I think it comes down to the offer ended, you chanced your arm but it didn't happen. I wouldn't let it dictate giving them your business or not as that's a bit harsh and you are really only depriving yourself of a cracking product.
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Old 09-10-2017, 07:49 PM   #15
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To be completely honest, this thread has just reminded me to try out Car Chem's stuff.

You missed the offer OP. Many of us have been in a similar situation in the past and you do of course kick yourself for it. I don't blame you for sending an email and asking the question either but slating them for not honouring an expired promotion isn't on.

I wonder how your email was worded. Was it similar to the posts in this thread?
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Old 09-10-2017, 07:51 PM   #16
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Enough has been said now, thank you.
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Old 12-10-2017, 10:34 AM   #17
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OPENED BY OUR REQUEST.

We can only apologise for circumstances where a potential customer misses a two month sale of our shampoo. We fully appreciate how frustrating this could be to miss out on such a discount. However we would remind people to continue to watch our social media / newsletter links for all the latest information and promotional announcements.

We would in normal circumstances reply to these individuals directly, however we have been blocked by you, and do hope we can be friends again in the future.

However, as a thank you to our loyal defenders, please accept this 15% discount for your response to a previous post. >> friends15 << Ends Friday 09:00am 13th/10/2017 GMT
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Old 12-10-2017, 10:57 AM   #18
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I don't understand why people cannot just pick up the phone and have a nice conversation,companies have so many commitments and they're human after all,op rather than ranting on a public forum and the spitting out your dummyand blocking Car Chem on social media just suggest your immaturity.
What some people don't realise is this company has done us a favour and not the other way round,after all they're a business and they're here to make a profit.
Like I said before Cat Chem are brilliant people always approachable and able to answer any questuons.
OP what would you say if you missed a flight,would you blame the airline for not waiting for you?
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Old 12-10-2017, 10:57 AM   #19
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Quote:
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OPENED BY OUR REQUEST.

We can only apologise for circumstances where a potential customer misses a two month sale of our shampoo. We fully appreciate how frustrating this could be to miss out on such a discount. However we would remind people to continue to watch our social media / newsletter links for all the latest information and promotional announcements.

We would in normal circumstances reply to these individuals directly, however we have been blocked by you, and do hope we can be friends again in the future.

However, as a thank you to our loyal defenders, please accept this 15% discount for your response to a previous post. >> friends15 << Ends Friday 09:00am 13th/10/2017 GMT

This is why people will always go back to CarChem, because their customer service is second to none. I have never actually ordered from them, however have had a number of questions that they have answered happily. As it is Christmas shopping time, I will definitely be ordering from them! Nice to see a company reach out.
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Old 12-10-2017, 11:02 AM   #20
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Cat Chem
I think i can get away with this knowing you so well, "Cat Chem"

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