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Old 19-04-2017, 11:36 PM   #1
Summit Detailing
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Do you use a Rupes Bigfoot mk2 15? Is your machine faulty?

Evening one and all,

If I had written this last week it would have been a long, possibly sweary rant but having had time to reflect this thread will be short and sweet.

>Are you using the above polisher?

>Are you a hobbyist detailer who is struggling to get any meaningful paint correction?

>Are you a professional detailer who is taking longer than is necessary to detail a new car? for example.

Does your polisher behave like mine did in the following short video clip? - this is on a flat panel of an Audi A4, Rupes pad/polish, speed 4 and with the lightest of pressure the pad stops spinning as shown by the pen marker on the backing plate.
https://youtu.be/kRir-92DT1A

Or is your Bigfoot working as it should, as demonstrated by a friends machine in the video below (bought at the same time at Waxstock), this is using exactly the same panel area, pad, polish, speed and pressure.
As you can see the pad has no problem spinning and as such will perform whatever task you ask of it in a sensible timeframe.
https://youtu.be/f8u8BC5Lk30

The back story -

Unfortunately my original machine, bought at Waxstock last year displayed the above fault two months ago, so thinking this was just bad luck and having been happy with it up until this point I bought another as a spare and to ensure I could still function as a business.

Slims Detailing advised me where to send the machine for a warranty repair so off it went (my impression was of a man in a shed).

I've since been using the 'spare' machine, with the original repaired machine being left in it's box as the spare, apparently the 'speed controller' was at fault so this was replaced.

Roll forward to last week and after only 6 weeks of use the new machine, it developed exactly the same fault whilst in the throws of machining a car
Now if I had been tucked away in a clients garage a couple of hours drive from home this would have been an inconvenience to be polite, as it was I was at a friends unit only 10mins from home so no problem off I go to collect the spare (repaired) machine.
And guess what, oh yes this will amuse you - it was soon clear after trying to correct the other side of the bonnet that the repaired machine was exactly the same as before, not just that but struggling to spin even on speed 6!

I've now got a car that's partially machine polished and with 2 faulty machines unable to complete the remaining panels

After much toing and froing and with a less than helpful initial response from Slim's I finally got hold of Dave @ RupesUK's contact number (check the Rupes website, the only contact details are for the main Italian office!)

Having calming explained my predicament he arranged for a new machine to be sent out overnight from Slim's - I'm now having to rearrange the diary to take into account the machining time lost whilst staring at two faulty machines

Both machines were sent to the man in a shed last week (efficiently organised by Rich @ Polished Bliss - top service) to be repaired even though I've explained to everyone involved I don't think this will resolve the problem given the original one is still faulty.

I'm currently awaiting an update & will update this thread accordingly.

Fingers crossed the third machine continues to work

cheers

Chris
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Last edited by Summit Detailing; 20-04-2017 at 08:50 AM.
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Old 19-04-2017, 11:46 PM   #2
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My mk2 bought in January failed 3/4 way round the second car I polished with it, probably after about 8 hours use in total over a couple of weeks. It turned out that the bearing had seized so no rotation on the head at all. All got very hot before hand. I sent mine to the man in a shed and it seems OK now but as I've done both cars in the household, I haven't used it for a prolonged period to be see for sure. He put it down as a faulty speed controller as he reckoned Rupes don't cover bearing under warranty. Also, I had to pay for postage there as I was told they only cover postage one way but I was compensated with a couple of new pads. Not overly impressed I must say. Awesome machine when fault free though.

Last edited by cleslie; 20-04-2017 at 07:48 AM.
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Old 19-04-2017, 11:56 PM   #3
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Think I'll get myself a spare
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Old 20-04-2017, 12:27 AM   #4
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Quote:
Originally Posted by SystemClenz View Post
Think I'll get myself a spare
That's why I have a flex 3401 just in case
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Old 20-04-2017, 12:27 AM   #5
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better give mine a good test at the weekend then before i go away as I've got a Macan to do as soon as i get back!
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Old 20-04-2017, 09:09 AM   #6
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Quote:
Originally Posted by cleslie View Post
My mk2 bought in January failed 3/4 way round the second car I polished with it, probably after about 8 hours use in total over a couple of weeks. It turned out that the bearing had seized so no rotation on the head at all. All got very hot before hand. I sent mine to the man in a shed and it seems OK now but as I've done both cars in the household, I haven't used it for a prolonged period to be see for sure. He put it down as a faulty speed controller as he reckoned Rupes don't cover bearing under warranty. Also, I had to pay for postage there as I was told they only cover postage one way but I was compensated with a couple of new pads. Not overly impressed I must say. Awesome machine when fault free though.
I'd recommend spinning it up on a panel or two just to make sure it is working correctly.

Quote:
Originally Posted by SystemClenz View Post
Think I'll get myself a spare
Yeah alright....I wasn't going to buy a 3rd 'spare'
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Old 20-04-2017, 09:25 AM   #7
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Quote:
Originally Posted by chongo View Post
That's why I have a flex 3401 just in case
I think everyone is waiting for this:
https://www.flex-tools.com/en/products/xfe-7-15-150-2/

but with a 5" backing plate, which only appears to be an accessory.
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Old 20-04-2017, 09:48 AM   #8
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A good enough reason to jump ship and try a flex, you don't hear about those breaking down do you.
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Old 20-04-2017, 10:07 AM   #9
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Quote:
Originally Posted by tosh View Post
I think everyone is waiting for this:
https://www.flex-tools.com/en/products/xfe-7-15-150-2/

but with a 5" backing plate, which only appears to be an accessory.
Cheers for that,im looking foward to it too

Last edited by cossiecol; 20-04-2017 at 07:48 PM.
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Old 20-04-2017, 10:11 AM   #10
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Quote:
Originally Posted by tosh View Post
I think everyone is waiting for this:
https://www.flex-tools.com/en/products/xfe-7-15-150-2/

but with a 5" backing plate, which only appears to be an accessory.
This looks very interesting indeed

Any prices and when is it out over here? I wonder if it will be at Waxstock this year
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