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Old 18-10-2018, 07:29 PM   #1
fitz
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HELP! Mazda crashed my car during my MOT

Hi All

So here's what happened:

- One of the testers drove another car off the ramp into the back of my car in the workshop
- Damaged was caused to the bumper and boot lid (didn't get any photos of the car in the garage when they showed it to me ) but they had to send it to the body shop for repair
- Their communication has been dreadful to date from the so called service manager who finally returned one of my numerous calls only to ask what I called for
- After 2 weeks with a courtesy car they provided they finally phoned to tell me the car was ready
- Got there this evening and the service manager would not come out to see me or explain the work that had been carried out, instead hiding in his office
- After checking the car thoroughly I could tell that the bumper had not been off at all and the repair had been done whilst on the car
- There was still a large deep scratch across the whole bumper similar to the kind of damage wire wool would inflict so I of course rejected it as a professional body shop should not return a car to a customer in that condition.

I am now back in the courtesy car until it gets returned to the body shop again to be fixed for a second time

I'm at a loss of how to handle the situation as their attitude is terrible, considering they crashed my car I would have thought they would be overly nice and helpful but this isn't the case. It all seems like a chore to them

The only compensation I've received is the MOT it was in for has not been charged

Any advice is welcomed and if anyone has had a similar experience please do share

I feel like taking it higher but unsure where to go other than the branch manager

Thanks
Tom
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Old 18-10-2018, 07:56 PM   #2
Kerr
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They've given you a replacement car and they should hopefully now fix your car properly.

Sadly you won't be entitled to any compensation.

It maybe worthwhile sending the branch manager a little email and asking him to make sure the repairs are carried out properly on the second attempt.
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Old 18-10-2018, 07:58 PM   #3
wayne451
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I’d be insistent upon where it went for repair TBH, especially if they’ve ****** it up once already?

Last edited by cossiecol; 18-10-2018 at 08:55 PM. Reason: Don’t dodge the swear filter
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Old 18-10-2018, 08:20 PM   #4
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go and talk to the dealer principle , explain it All to him nicely
and if that fails to get any help mazda head office with a polite but firm email detailing it all

compensation, is probably a "not much hope" free repair and loan car would probably cover their obligations. DO however check that the car has not had the accident recorded on the insurance history, as that can affect the resale value. If they have,, get your moaning to head office socks on

oh and find another dealer to use next mot
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Old 18-10-2018, 08:24 PM   #5
Kerr
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Quote:
Originally Posted by andy__d View Post
go and talk to the dealer principle , explain it All to him nicely
and if that fails to get any help mazda head office with a polite but firm email detailing it all

compensation, is probably a "not much hope" free repair and loan car would probably cover their obligations. DO however check that the car has not had the accident recorded on the insurance history, as that can affect the resale value. If they have,, get your moaning to head office socks on

oh and find another dealer to use next mot
Accidents aren't recorded against cars unless the car is written off.
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Old 18-10-2018, 09:04 PM   #6
andy__d
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claims are if they claim on there insurance, a Big local ford franchise here, dropped the next doors mondeao estate off the lift, stove the inner and outer sills in, door skins and floor pan on the passenger side, said info and details were recorded by the insurance the dealer carries, And showed on a check.
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Old 18-10-2018, 09:07 PM   #7
SteveTDCi
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It will just be the local smart repair company that will have had an attempt at fixing it.
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Old 18-10-2018, 09:33 PM   #8
slim_boy_fat
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Quote:
Originally Posted by andy__d View Post
go and talk to the dealer principle , explain it All to him nicely
and if that fails to get any help mazda head office with a polite but firm email detailing it all

compensation, is probably a "not much hope" free repair and loan car would probably cover their obligations. DO however check that the car has not had the accident recorded on the insurance history, as that can affect the resale value. If they have,, get your moaning to head office socks on

oh and find another dealer to use next mot
If it comes to that, this site is good - scroll down to find Mazda UK Ltd details.

https://www.ceoemail.com/index.php?s=M
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Old 18-10-2018, 10:57 PM   #9
pxr5
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A mate had his 435d side swiped on a test drive after a BMW dealer service. They gave him an M4 as a courtesy car. He was in no hurry to give it back.

I know there is little likelihood of any compensation, but I would be asking for a gesture of goodwill - say a free service.

I'm a grumpy old git and always ask for compensation whatever the circumstance of something going wrong when I am out of pocket or my time is wasted. Sometimes they tell me to do one, but often I manage to get something.
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Old 19-10-2018, 02:18 PM   #10
no1chunk
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Although they have given u a courtesey car and not charged u for mot id stil push fpr sumin else for free. As i see it they have devalued your car through the fault of the staff and caused unessassary agro id push for free service for inconveinance. But id stil complain to head office for the mangers lack of communication when asked and his attitude.
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