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Old 15-07-2018, 10:14 PM   #11
angel1449
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Im with virgin myself but moving to a new house that virgin is not in the area now when I ring to tell them im moving will they hit me with fees etc as im not out of contract
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Old 15-07-2018, 10:21 PM   #12
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Quote:
Originally Posted by angel1449 View Post
Im with virgin myself but moving to a new house that virgin is not in the area now when I ring to tell them im moving will they hit me with fees etc as im not out of contract

That's not good about the fees, but couldn't you try and go down the line that's its not your fault that they do not cover the area that you are moving too and ask for a bit of compassion as you really like the service and would of love to carry on using them?
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Old 15-07-2018, 10:29 PM   #13
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Virgin for me
been with then 20+ years (birmingham cable who were bought by blueyoner who were bought by virgin type thing)
speed , quality of service, Consistency of service all excellent
how fast they would be at a new install "pass"
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Old 15-07-2018, 10:37 PM   #14
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I'm with sky. Really first class. Get on the phone with them and haggle the price way way down. They will do excellent deals for first time customers, to get you on their book.

My mum is with BT, and they are truly pathetic. Simple.

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Old 15-07-2018, 10:39 PM   #15
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Another one for virgin, been with them 15 years now and can’t fault them, and as long as you know how to play the game you’ll get the best deals.
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Old 15-07-2018, 11:14 PM   #16
tosh
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If you move house and they cannot provide service to your new address, you will be let out of your existing contract.


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Old 15-07-2018, 11:20 PM   #17
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I'm with BT, but only because I work for them and get a good deal. When anything goes wrong I will regret it . .

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Old 16-07-2018, 01:20 PM   #18
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I'm with BT 80/20 VDSL (I get 76/20 mbps). I'll never have anything to do with Sky. I was with Be Internet before Sky bought them and O2 out. Jumped to BT then. TalkTalk and Plusnet have poor reputations. Vodafone are another company I would never use. Zen and AAISP (both good reps) I considered, but a bit dear for me. So I was left with BT really. Service has been generally pretty good, but I've never had an issue that required any support (which I've read can be a nightmare with the overseas call centres). I'd go with Virgin if they had cable where I live and I'd consider FTTH if it were available too. Hoping at least for Gfast some time soon.
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Old 16-07-2018, 01:41 PM   #19
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Also with Virgin, plagued with an area fault where my signal just goes down with all sorts of flashing lights on the V6 box, many engineers have had a look but because it is intermittent, around 5 times a day, goes down for 2 minutes and then ok for 2 hours, some days no problems at all.

Virgin cannot find where there is a fault.

In terms of customer service though I find them to be much above average.
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Old 16-07-2018, 02:33 PM   #20
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Quote:
Originally Posted by Cookies View Post
I'm with sky. Really first class. Get on the phone with them and haggle the price way way down. They will do excellent deals for first time customers, to get you on their book.

My mum is with BT, and they are truly pathetic. Simple.

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I'd second that.

Been with Sky for for over 15years now and I whinge about the fibre speeds of 45mbps we were promised are actually only 25-30 but it still is more than I actually need. Even when both myself and son are playing on separate playstations and daughter is streaming you tube, it still works fine. I can count maybe 1 or 2 times its ever been an issue. When it comes to haggle time they usually knock 40% off the total bill. You get contracted in for 12 months but the discount lasts for 12 months also.

However, im going to stop the tv in October as im finding I watch Netflix more now. Or just good old fashioned BBC etc.

My only gripe, if you can call it that is why do they wait for you to threaten to leave before discounting your package. They must have the software to see that im a customer that always haggles so just save me the hassle.
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