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Projects and Restorations Building a car from scratch, restoring your pride and joy, building a track car, or starting a long term project? This is your place to document it.

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Old 04-01-2018, 10:32 PM   #371
Andyblue
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Amazing customer service from Lexus again...

Certainly one I'm going to look at next time
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Old 04-01-2018, 10:42 PM   #372
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Indeed. Car has been running great since the work done.
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Old 04-01-2018, 10:45 PM   #373
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Quote:
Originally Posted by wrxmania View Post
Any pics yet?
I've not even seen a picture yet. I'll find out after my 270 mile journey.
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Old 05-01-2018, 12:25 AM   #374
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It will be spot on
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Old 09-02-2018, 11:30 PM   #375
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Once again, in for another service at Lexus Edinburgh, arranged the day before and a brand new NX300h courtesy car!

Ordered a new clip for a splash guard underneath - due in tomorrow.

Phone call today and a video sent to show me my read tyres are done and that the rear offside drop link height sensor has snapped!!

I am going to get summer tyres back on when I get the wheel stripped and powdercoated in late March so told to leave (still legal). The most amazing thing is the Dunlop SP winter Sport 4D’s have done over 22,000 miles since fitted in all weathers, handle snow/ice great - and I bought them used!! Fronts still at 4mm. Highly recommended for any RWD car.

Anyway the sensor - by the time I spoke to them at 2:30 this afternoon the part was already ordered and the warranty company have again agreed to cover it - £508.20. Amazing warranty - bear in mind my car is 12 years old this year!!

Worked out the warranty have paid out pretty much £9000 in the last 18 months all with zero quibbles.

Only major bummer is in the haste to get the car booked in and dropping it off, I forgot to take my own oil (I have 4 services worth) and will now be shafted for about £90 by the dealer, although I will get 15% off labour and 10% off parts using my Lexus Owners Club card. Between Lexus and Halfords that £59.99 2 year membership has saved me around £600 so far!

Will get the car back tomorrow am. Other than the tyres and sensors/droplink the car is 100% green in the thorough healthcheck.

Lexus rides again
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Old 10-02-2018, 12:14 PM   #376
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Did you get the car from a main dealer?
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Old 10-02-2018, 01:50 PM   #377
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Nope - travelled from Central Scotland to a sole trader near Dover to get it 18 months ago.

Car back today, all good, not washed as usual, but hoovered inside.
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Old 10-02-2018, 02:30 PM   #378
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Sounds like you've more fantastic service from Lexus Edinburgh

Certainly can't fault how they've been with you...
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Old 10-02-2018, 02:54 PM   #379
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Also worked out that my Lexus Owners Club discount card (2 years membership @ £59.95 - still 6 months left) has saved me at Lexus and Halfords £452.13 in 18 months!!
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Old 10-02-2018, 09:19 PM   #380
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Which Warranty have you got? I'm interested in one of these.
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