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Old 29-12-2017, 09:33 AM   #1
LewisChadwick7
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A great big thank you....... DOOKA!!

sorry I've posted here but the DOOKA section seems to be locked for new topics

anyways on to the point......

I gave the cars their usual Christmas eve wash and noticed clumps started falling out of the pad and by the time I was done I was left with the below I knew this was unusual and I have another pad that is coming up to 3 years old and never had a problem!



a quick message and pictures sent to Rob Wednesday afternoon and I had a new pad on my doorstop! in what I'd have expected to be holidays and not attending to business this is brilliant service to even respond let alone having a new pad on my doorstep within 18 hours!

I cant thank Rob enough and it's the little things like this that keep you gong back!

p.s thanks for the extra wheel pad too bud!

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Old 29-12-2017, 09:36 AM   #2
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If ever anyone wants to know what the phrase Customer Service should mean, here endeth the lesson.
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Old 29-12-2017, 09:43 AM   #3
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Absolutely incredible service!!!

Great to hear.

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Sent from my Wenger 16999
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Old 29-12-2017, 09:52 AM   #4
Soul boy 68
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Now that's the way to do business and provide great customer service.
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Old 29-12-2017, 09:56 AM   #5
sean ryan
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I experienced the same thing with my Dooka Osha Wheel Mitt it fell to pieces it's lying in my wheel bucket
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Old 29-12-2017, 10:06 AM   #6
LewisChadwick7
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Quote:
Originally Posted by Cookies View Post
Absolutely incredible service!!!

Great to hear.

Cooks

Sent from my Wenger 16999
Quote:
Originally Posted by Soul boy 68 View Post
Now that's the way to do business and provide great customer service.
exactly the reason I created this post

sometimes people take this for granted and don't the appreciate extra effort made by traders, although we do expect the good service and corrections when things go wrong it is also nice to let them know we appreciate them going above and beyond especially at this time of the year
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Old 29-12-2017, 10:07 AM   #7
Andyblue
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Well that is great customer service and excellent to have a replacement with you so quickly
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Old 29-12-2017, 10:16 AM   #8
Mark ST
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Great customer service. We always hear of the bad experiences so it's important and refreshing to hear of the good experiences.
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Old 29-12-2017, 10:25 AM   #9
TonyHill
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Quote:
Originally Posted by sean ryan View Post
I experienced the same thing with my Dooka Osha Wheel Mitt it fell to pieces it's lying in my wheel bucket
Had it been used many times??
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Old 29-12-2017, 11:11 AM   #10
sean ryan
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Had it been used many times??
Not really it's only a few month's old
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