Detailing World  

Go Back   Detailing World > General > Detailing Chat
DW Home Forum Home Merchandise Store Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Detailing Chat Got a detailing related question that doesn't fit in any other section? Post it in here.

Reply
 
Thread Tools Display Modes
Old 29-12-2017, 03:00 PM   #11
stonejedi
OCD Sufferer (Obsessive Car Detailer)
 
stonejedi's Avatar
 
Join Date: Feb 2008
Location: EARTH
Posts: 3,036
Thanks: 3,696
Thanked 1,347 Times in 1,007 Posts
I should of done the same as my Dooka pad fell apart after 4 uses to wash my personal car,looked exactly the same as the one you have pictured....Glad they resolved the issue for you though.SJ.
stonejedi is offline   Reply With Quote
Old 29-12-2017, 03:27 PM   #12
LewisChadwick7
OCD Sufferer (Obsessive Car Detailer)
 
LewisChadwick7's Avatar
 
Join Date: Aug 2014
Location: Barnsley
Posts: 2,482
Thanks: 329
Thanked 1,344 Times in 937 Posts
Quote:
Originally Posted by stonejedi View Post
I should of done the same as my Dooka pad fell apart after 4 uses to wash my personal car,looked exactly the same as the one you have pictured....Glad they resolved the issue for you though.SJ.
very good service from them! if its within 12 months it'll still be warrantied I believe
LewisChadwick7 is offline   Reply With Quote
The Following User Says Thank You to LewisChadwick7 For This Useful Post:
stonejedi (29-12-2017)
Old 29-12-2017, 03:29 PM   #13
steelghost
Detailing at Double Speed
 
steelghost's Avatar
 
Join Date: Aug 2015
Location: Stockport
Posts: 5,074
Thanks: 1,861
Thanked 2,542 Times in 1,910 Posts
Garage
This is great customer service, but it's also the reason I use synthetic wash media
steelghost is offline   Reply With Quote
The Following 2 Users Say Thank You to steelghost For This Useful Post:
sm81 (29-12-2017), stonejedi (29-12-2017)
Old 29-12-2017, 03:54 PM   #14
LewisChadwick7
OCD Sufferer (Obsessive Car Detailer)
 
LewisChadwick7's Avatar
 
Join Date: Aug 2014
Location: Barnsley
Posts: 2,482
Thanks: 329
Thanked 1,344 Times in 937 Posts
Quote:
Originally Posted by steelghost View Post
This is great customer service, but it's also the reason I use synthetic wash media
absolutely!

I have an adams wash pad too but I like to keep that for the daily and the dooka pad only goes on my ST my first one is still in one piece so I do have confidence in the kit
LewisChadwick7 is offline   Reply With Quote
Old 29-12-2017, 08:46 PM   #15
M300JDG
Sponge Jockey
 
Join Date: Oct 2017
Posts: 78
Thanks: 17
Thanked 27 Times in 18 Posts
Garage
I received someone else’s order and Rob told me to keep it despite it being 3x mine in value and delivered my correct order the next day, couldn’t of been more apologetic, I was very happy indeed!


Sent from my iPhone using Tapatalk
M300JDG is offline   Reply With Quote
The Following User Says Thank You to M300JDG For This Useful Post:
dooka (01-01-2018)
Old 29-12-2017, 09:29 PM   #16
muzzer
Moderator
 
muzzer's Avatar
 
Join Date: Feb 2011
Location: Watching...
Posts: 5,587
Thanks: 2,594
Thanked 4,231 Times in 2,670 Posts
Garage
Quote:
Originally Posted by LewisChadwick7 View Post
absolutely!

I have an adams wash pad too but I like to keep that for the daily and the dooka pad only goes on my ST my first one is still in one piece so I do have confidence in the kit
I use my Dooka pad every time, then i wash it using CG microfibre wash and rinse it thoroughly before letting it dry naturally. Lasted me just fine doing that but maybe i'm just lucky
__________________
muzzer is offline   Reply With Quote
The Following User Says Thank You to muzzer For This Useful Post:
dooka (01-01-2018)
Old 29-12-2017, 10:34 PM   #17
LewisChadwick7
OCD Sufferer (Obsessive Car Detailer)
 
LewisChadwick7's Avatar
 
Join Date: Aug 2014
Location: Barnsley
Posts: 2,482
Thanks: 329
Thanked 1,344 Times in 937 Posts
Quote:
Originally Posted by muzzer View Post
I use my Dooka pad every time, then i wash it using CG microfibre wash and rinse it thoroughly before letting it dry naturally. Lasted me just fine doing that but maybe i'm just lucky
I don’t think my use/storage is to blame tbf muz my other dooka pad used and stored exactly the same has been going 3 years and still not lost any of it, Rob did mention maybe a certain shampoo could’ve affected it and maybe other factors too
LewisChadwick7 is offline   Reply With Quote
The Following 2 Users Say Thank You to LewisChadwick7 For This Useful Post:
dooka (01-01-2018), muzzer (29-12-2017)
Old 30-12-2017, 08:17 PM   #18
Eddmeister
Washmitt Meister
 
Eddmeister's Avatar
 
Join Date: May 2011
Posts: 164
Thanks: 35
Thanked 60 Times in 37 Posts
Why are they falling apart?
Eddmeister is offline   Reply With Quote
Old 01-01-2018, 12:39 PM   #19
dooka
DW Supporter & Woollie Pad Man
 
dooka's Avatar
 
Join Date: Aug 2006
Location: Swirl Busters. Don't cross machines..
Posts: 4,550
Thanks: 1,423
Thanked 2,442 Times in 1,617 Posts
Garage
Quote:
Originally Posted by Eddmeister View Post
Why are they falling apart?
From all the ones that have been sent back and we have tested, due to not following instructions.

Enzymes in shampoos that contain them will destroy any natural hide over time, the enzymes attack the bond between the fibres and the hide.

Being left wet for too long or being left in a bag damp, bacteria forms and attacks the hide, it will start to feel slimy as the tanning process starts to break down.

Being allowed to totally dry out, then get wet and totally dry out and so on, again, will destroy any hide and not just ours. The glued artificial fibered pads may last longer although the glue will fail eventually.


On average, it seems most people get 2-4 years life from their dooka pad. We believe in the product so give a pretty much 99% quibble free swap out in the first year and 10% discount if over a year.


If anyone on here has had issues, whether over a year or not now, please do not hesitate to contact us, we pride ourselves on the level of customer service we strive to achieve and would hate to think someone has felt that they can not approach or contact us, yes I am a grumpy sod but not all the time ..
dooka is offline   Reply With Quote
The Following 9 Users Say Thank You to dooka For This Useful Post:
Dal3D (04-01-2018), Eddmeister (02-01-2018), jamiepollock643 (01-01-2018), Jue (02-01-2018), LewisChadwick7 (01-01-2018), muzzer (01-01-2018), sean ryan (04-01-2018), stonejedi (01-01-2018), WayneST250 (01-01-2018)
Old 01-01-2018, 05:01 PM   #20
stonejedi
OCD Sufferer (Obsessive Car Detailer)
 
stonejedi's Avatar
 
Join Date: Feb 2008
Location: EARTH
Posts: 3,036
Thanks: 3,696
Thanked 1,347 Times in 1,007 Posts
Quote:
Originally Posted by dooka View Post


If anyone on here has had issues, whether over a year or not now, please do not hesitate to contact us, we pride ourselves on the level of customer service we strive to achieve and would hate to think someone has felt that they can not approach or contact us, yes I am a grumpy sod but not all the time ..
Tried to private pm you but you will need to delete some of your emails as it cannot go through.SJ.
stonejedi is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 07:42 PM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
DTO Garage vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors
Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
DTO Garage vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors