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Old 14-06-2019, 02:35 PM   #1
Luke Sri
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Samsung tablet problems

Hi all, looking for some tech genius to assist with some issues I have with my sons Samsung galaxy tab a. The back button at the bottom isn’t working. Any ideas ? Also seems to be a problem when types in there as when you press the ‘e’ key it comes up with about three of them.

Any help would be greatly appreciated.
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Old 14-06-2019, 07:28 PM   #2
GleemSpray
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First of all try a proper power off and back on (if you haven't already)

If that doesnt work, next step is a Hard / Factory reset.

Quick and easy to do, it will clear everything and re-load the device fresh from the on board stored image. This fix's many, many problems

However, it will leave it exactly the way it was when you bought it - so make sure it is backed up first and that you have your google account details + password ready.

If that doesn't work, it may be a fault with the touch screen / digitizer, which would require having a new screen fitted
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Old 19-06-2019, 10:50 AM   #3
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Yes tried the factory reset, no joy. Perhaps new screen required. Easy to do yourself ?
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Old 19-06-2019, 01:07 PM   #4
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Screen replacement isn't easy. The screens are often sealed in with adhesive, which needs to be heated and softened for removal - then there will be small ribbon cables connecting the screen to the mainboard.


Its definitely worth finding a repair shop which advertises screen replacement and going to see them with it. They can also test to see if it is a different problem than the screen.
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Old 21-06-2019, 04:18 AM   #5
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You'd better ask for help from the people who made it.
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