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Old 24-08-2018, 08:45 AM   #31
Croques
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Quote:
Originally Posted by Smoothride123 View Post

Regarding the amount of time, it was ordered a while ago, yes, but having just moved and done a fresh exterior clean, found the old bag, bottle & befuddled product; hence the feedback.

I was on your side - finking da bruvvers had ganged up on ya - that is until you mentioned the time lapse. A company has a legal obligation to put things right up to 14 days after purchase then other rules concerning fitness for purpose and quality apply - maybe for up to 6 years.


In your case you've moved house. Who is to say if someone else has looked at the product, unscrewed a cap to sniff or whatever? Maybe you did that yourself - out of interest when the product first arrived - and have forgotten. We all do little impulse things and instantly forget them.


So, all in all, and not being one of 'the Brotherhood', I think Polished Bliss served you well enough.
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Old 24-08-2018, 09:03 AM   #32
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Ok so let me see if I understand this fully.

You got the delivery “some time ago” signed for it saying it was ok, have since moved house (where things get damaged in the process) and now expect a company to resolve this issue....

Sorry but I don’t feel this thread is justified given your statement
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Old 24-08-2018, 09:18 AM   #33
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And I think this has covered it course now- It seems that general Consensus is that Polished Bliss offer an exemplary service for the majority
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Old 24-08-2018, 09:46 AM   #34
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Quote:
Originally Posted by Smoothride123 View Post
Unfortunately the product arrived defective, after speaking to the man at polished bliss, was told to buy a replacement myself. Apparently it wasn’t worth them posting out again as it wasn’t their fault.

Never again.

I will stick to others.
I'm sorry you've felt the need to post about poor service. I'm afraid neither Rich nor I remember having a problem with a delivery recently that has not been sorted out immediately. As I am female, you clearly didn't speak to me. Rich is the only other person who answers the phone, so if you spoke to a man it would have been him. Rich has been working on a big project for the last year or so and has rarely answered the phone, so he should remember something like this, but he doesn't recall it and he would certainly never tell any customer to buy another one if the original item was defective; it's just not how we operate. Would you mind emailing us with the details again and let us look in to what has happened, as we're always happy to fix problems like this (as long as they are reported in a reasonable time). Once we have the full details we will be able to take it from there.
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