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Old 14-12-2019, 05:55 PM   #1
Phil1971
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Nilfisk C120 - Two new faulty units....

Hi everyone...not been on here for a loooong time, but need your sage advice. I recently ordered a brand new Nilfisk C120 after my faithful Nilfisk unit expired. On first start up, the motor cranked up, but when I pulled the trigger, the motor/pump failed to start, just water flowing freely through the lance, but with no pressure. After lots of faffing about checking fuses, etc. I gave up and asked the retailer to collect it and to send a replacement. After checking it over, they agreed it was faulty and sent out a replacement, which has done exactly the same thing. I intend to send this back but don't want a repeat. Is there an issue with these units, a dodgy batch.....or am I doing something wrong ? I am loathed to use another make, as I may have to replace my extended hose and snow foam lance as the connections will no doubt be different. Any thoughts or advice. Cheers all.
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Old 14-12-2019, 06:18 PM   #2
Titanium Htail
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Not that the extended hose should make and difference, did you try it in standard form. Most mains pressure is sufficient..the company themselves should know if a batch of addition parts were faulty, that is profit after all they have a vested interest in getting quality products to every customer. Someone on here will live near, try that machine.

Good luck.

I had a new Maf sensor fitted to my car which turned out to be faulty..

John Tht.
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Old 14-12-2019, 06:43 PM   #3
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Quote:
Originally Posted by Titanium Htail View Post
Not that the extended hose should make and difference, did you try it in standard form. Most mains pressure is sufficient..the company themselves should know if a batch of addition parts were faulty, that is profit after all they have a vested interest in getting quality products to every customer. Someone on here will live near, try that machine.

Good luck.

I had a new Maf sensor fitted to my car which turned out to be faulty..

John Tht.
Thanks John. I did try it with the standard hose first. Flushed it all through on mains pressure before turning on and pulling the trigger. The courier who picked up the first faulty one said he'd collected a few recently that needed to go back....
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Old 14-12-2019, 07:24 PM   #4
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Sounds exactly what happened to my e series, twice..... They must know they have an ongoing issue with these units as they have just shipped me a new model. Give them a call I’d say. They’re pretty open to talk things through.
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Old 14-12-2019, 07:47 PM   #5
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Quote:
Originally Posted by Pembroke_Boy View Post
Sounds exactly what happened to my e series, twice..... They must know they have an ongoing issue with these units as they have just shipped me a new model. Give them a call I’d say. They’re pretty open to talk things through.
I will be calling the retailer first thing Monday. What's annoying is I probably wont get a replacement before Xmas. From ordering the first one, discovering it had a fault, returning it, waiting for them to verify its faulty, then waiting for a replacement has already taken a month. Wont be buying another online. Too much faff. If I had bought it in a shop, I could have taken it straight back and got it sorted. Lesson learnt. Just not sure whether to persevere with Nilfisk or try something else that my accessories will hopefully fit....
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Old 14-12-2019, 08:00 PM   #6
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Obviously as you are doing, controls the them and arrange for a replacement, if they’ve been good with you - perhaps discuss your concerns and see if you can upgrade the machine with them for a small discount / good will gesture ?

If it’s been difficult to deal with them, perhaps get a refund and buy from somewhere else ?
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Old 22-12-2019, 09:18 AM   #7
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Get a Karker K4 in a different league, i had 3 c120 from Amazon all had same jammed valve issue, always sworn by Nilfisk but the cheaper end, avoid.

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Old 22-12-2019, 09:20 AM   #8
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Get a Karcher K4 in a different league, i had 3 c120 from Amazon all had same jammed valve issue, always sworn by Nilfisk but the cheaper end, avoid.

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Old 22-12-2019, 10:32 AM   #9
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Quote:
Originally Posted by Phil1971 View Post
Hi everyone...not been on here for a loooong time, but need your sage advice. I recently ordered a brand new Nilfisk C120 after my faithful Nilfisk unit expired. On first start up, the motor cranked up, but when I pulled the trigger, the motor/pump failed to start, just water flowing freely through the lance, but with no pressure. After lots of faffing about checking fuses, etc. I gave up and asked the retailer to collect it and to send a replacement. After checking it over, they agreed it was faulty and sent out a replacement, which has done exactly the same thing. I intend to send this back but don't want a repeat. Is there an issue with these units, a dodgy batch.....or am I doing something wrong ? I am loathed to use another make, as I may have to replace my extended hose and snow foam lance as the connections will no doubt be different. Any thoughts or advice. Cheers all.

Any update ???
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Old 27-12-2019, 10:03 AM   #10
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I’m sure that you’d be able to get an adapter to change your connector from a Nilfisk to another brand should you change so you could keep your hose.
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