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Old 03-08-2019, 07:50 AM   #1
Gee
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Items not as ordered

Hi, apologies for coming onto here with this but I have not received a satisfactory response from the support email address. Reference order 100231901 I purchased 5.5” pads for use on a 5” backing plate. I received 6” pads instead and the response was that they only come in the 6” size so just to use them.

I get that it is possible to use a 6” pad on a 5” plate but I ordered a 5.5” pad, as per your advert, and I did not receive what I ordered. If they were only available in the 6” size the you should advertise this fact.

Can somebody call me to resolve this please? It’s very simple to sort rather than resorting to radio silence.
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Old 03-08-2019, 10:52 AM   #2
CleanYourCar
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Hi,

Looking at your order you have the correct pads, the issue is that Shinemate put 6” on the actual packet, this is due to them rounding the size off.

The Velcro backing is 5” for a 5” plate, the face of the pad will always be slightly bigger (which you want). If you measure the face of the pad right down the middle you will find the pad is around 5.5” in size.

Many thanks,

Dave.
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Old 03-08-2019, 11:54 PM   #3
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Appreciate the response Dave. I’ll certainly check it out when we get back home.
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