![]() |
|
|
DW Home | Forum Home | Merchandise Store | Register | FAQ | Members List | Calendar | Search | Today's Posts | Mark Forums Read |
The Motoring Zone Just bought a car? Need advice on a car? Want to chat about cars generally? Here is the place to do it. |
![]() |
|
Thread Tools | Display Modes |
![]() |
#41 | |
OCD Sufferer (Obsessive Car Detailer)
Join Date: Apr 2010
Location: Great Yarmouth
Posts: 2,992
Thanks: 1,573
Thanked 1,941 Times in 1,286 Posts
|
Quote:
That's a very good point, and this was the original supplying dealer of the car. Where it is serviced every year without fail no matter if its done 100 miles or 1000 since its last. |
|
![]() |
![]() |
The Following User Says Thank You to DLGWRX02 For This Useful Post: | AndyN01 (03-05-2018) |
![]() |
#42 |
OCD Sufferer (Obsessive Car Detailer)
|
Well its a 7 year old car, and despite the low miles, MB have no idea how much wet use, pressure washes or engine bay steam cleans the car has received - if it was a common fault then you might expect some recompense/assistance from MB. So as disappointing as their lack of help might be , i wouldn't have expected anything else tbh - it's not Lexus
![]() I'd write a polite letter to MBUK customer services manager, you never know they might make a small refund or at least send you some vouchers or merchandise. you are paying premium labour rates for diagnosis, and repair, so even at 2 hours labour (which is possibly more if they've had to remove the bumper and other items to access) that's ca £250 of the bill, unit price of genuine headlight almost £300, and then the VAT. |
![]() |
![]() |
The Following 4 Users Say Thank You to percymon For This Useful Post: |
![]() |
#43 |
OCD Sufferer (Obsessive Car Detailer)
Join Date: Jun 2006
Location: Scottish Highlands
Posts: 3,413
Thanks: 4,014
Thanked 1,503 Times in 1,242 Posts
|
"....I'd write a polite letter to MBUK customer services manager, you never know they might make a small refund or at least send you some vouchers or merchandise....."
If you DO decide to contact MB, here's the contact details [scroll down] for the CEO. Can't beat going to the very top. As said ^^ , polite/softly approach works best in such circumstances. ![]() https://www.ceoemail.com/index-search.php |
![]() |
![]() |
![]() |
#44 | |
Orbital Oracle
Join Date: Jun 2010
Location: If thou canst comprehend these things thou knowest enough
Posts: 664
Thanks: 949
Thanked 355 Times in 274 Posts
|
Quote:
![]() |
|
![]() |
![]() |
![]() |
#45 |
PC Perfectionist
|
Sounds similar to the experience with my brand new C320 back in ‘03. Shifter mech came out of the console my first morning and dealership instantly wanted nothing to do with it or me. Days and days without a loaner or my new car for warranty work that rarely fixed the issue. Dropped the thing after 8 months and a huge loss but the issues made it down right dangerous.
|
![]() |
![]() |
![]() |
#46 |
OCD Sufferer (Obsessive Car Detailer)
Join Date: Jan 2017
Posts: 1,518
Thanks: 658
Thanked 751 Times in 619 Posts
|
I don't care how nice the car is, I just will not deal with or spend my hard earned on a product with no support. I am at a total loss to understand why you guys ever spend your money with these companies if I am honest. Yes, I know an AMG Merc must be great to drive but having issues like these and no manufacturer or dealer support would make me spiteful.
|
![]() |
![]() |
The Following User Says Thank You to ollienoclue For This Useful Post: | AndyN01 (15-10-2019) |
![]() |
#47 | |
Distinguished Detailer
Join Date: Jun 2017
Location: Not where I should be :)
Posts: 9,319
Thanks: 3,956
Thanked 5,488 Times in 4,346 Posts
|
Quote:
You don’t always know what the after sales / service is going to be like. You can read positive / negative etc, but your not always sure how accurate they are. There’s nothing to be beat a personal recommendation about a garage, how they’ve dealt with service / support etc or not as the case can be. I’ve also found if looking at a replacement car, visit the showroom / service area and see how other people are being dealt with, do they look happy etc etc - can help quite a lot... |
|
![]() |
![]() |
The Following User Says Thank You to Andyblue For This Useful Post: | slim_boy_fat (15-10-2019) |
![]() |
#48 |
PC Perfectionist
Join Date: Jul 2018
Posts: 311
Thanks: 24
Thanked 166 Times in 129 Posts
|
Cars costing £50k+ new can be expensive to repair for a reason. That is why you can usually pick them up for peanuts no matter how well they have been looked after or how little use they have had.
|
![]() |
![]() |
![]() |
#49 |
Orbital Oracle
Join Date: May 2016
Posts: 613
Thanks: 49
Thanked 173 Times in 137 Posts
|
i hate when my car is abused in the garage...
mine had a grands worth of work done, brake caliper seized lockign on and a new fuel tank pipe. The car was full of oily hand marks, steering wheel covered in grease, door cards soiled, roof lining, even carpet had oily marks on it from their shoes I cleaned it all up but why not use a cheap cover or disposable cling film and paper, costs nothing compared to what i paid - i dropped it off flawless |
![]() |
![]() |
![]() |
#50 |
Orbital Oracle
Join Date: May 2016
Posts: 613
Thanks: 49
Thanked 173 Times in 137 Posts
|
p.s.
Find a specialist garage, they will have more appreciation for the problems.. the stealerships just sell cars and fix them out of need, not love. I do recall the AA guy telling me the A-class was rubbish as an alternator change was an engine out job as theyd buried it in the base of the firewall. Other mercs ive NEARLY bought have had ridiculous faults, like rust.. .what car rusts these days?! If it's in the arches, its rotted inside out they told me and it was a scrap job. Then again, I was being recovered at the time... being a muppet driving an Alfa Romeo over 30k a year :/ |
![]() |
![]() |
![]() |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|