Need some advice from the good people of DW... review I left which tells the story below. Am I being unreasonable about the damage caused? Have attached the photos of the scratches/chips caused by the tyre fitter. Seen worse but am I right to complain?
Visited Carmasters in Ballieston today 19/4/19 to have new tyres fitted. Tyres were purchased online and provided for fitment. Having used this company previously and being pleased with the work done I was confident my alloys would be fine. Unfortunately that wasn't the case and they were scratched/chipped in several locations across all alloys.
The difference between this visit and my previous visit was very different from the out set. I can only assume because on my first visit the tyres were purchased through blackcircles, they took far more care on that occasion.
My car on its first visit was inspected by one of their technicians under my supervision and any damage was noted on an inspection sheet prior to any work being done. This was signed by me before leaving the car with them to have the tyres fitted. On return I was asked to look over the alloys and make sure I was pleased with the work before signing a release note that I was happy with the condition of the car on return.
On todays visit none of this was done, even though I requested it on arrival at 8:02 am while speaking to the woman at the reception desk. I put it down to the fact that today is a bank holiday and the garage was in a rush to complete the work and finish up for the long weekend. Given the first experience I had I gave them the benefit of the doubt and left the car to have the tyres fitted.
I returned at roughly 2:20pm and spotted my car sitting across the road in the local supermarket carpark. On inspection I quickly noticed several significant scratches to the black faces of the alloys, along with several small guages around both the outer rim and faces of 2 of the alloys. I spoke to the owner, told him that I was not happy with the damage to which he grinned and said it wasn't done by his company. I have many photographs of each individual alloy, time and dated at 7:50am that morning with none of these marks on the car. He laughed and refused to look at the photos. He also refused to accompany me to the vehicle so I could show him the damage, repeatedly saying that 'he was happy with the work done' even if I wasn't.
At this point I refused to make the payment (which had increased from £60 agreed on the telephone to £72) he quickly changed and began to become intimidating. Refusing to return my keys and I was told I would not be leaving with my car until I had paid. This stand off lasted 10-15 mins, all while he smiled and laughed every time I tried to reason with and ask him to view the photographs/my alloys in person.
In the end I paid the increased price as the owner was becoming increasingly more pressuring. Will be taking this further legally as I am now £72 out of pocket and now looking at a £400 bill to return the alloys to the condition they were in prior to my visit. For anyone considering this company for work I would advise going elsewhere. They weren't any cheaper than anyone else and had no complaints process in place for scenarios like this.
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Visited Carmasters in Ballieston today 19/4/19 to have new tyres fitted. Tyres were purchased online and provided for fitment. Having used this company previously and being pleased with the work done I was confident my alloys would be fine. Unfortunately that wasn't the case and they were scratched/chipped in several locations across all alloys.
The difference between this visit and my previous visit was very different from the out set. I can only assume because on my first visit the tyres were purchased through blackcircles, they took far more care on that occasion.
My car on its first visit was inspected by one of their technicians under my supervision and any damage was noted on an inspection sheet prior to any work being done. This was signed by me before leaving the car with them to have the tyres fitted. On return I was asked to look over the alloys and make sure I was pleased with the work before signing a release note that I was happy with the condition of the car on return.
On todays visit none of this was done, even though I requested it on arrival at 8:02 am while speaking to the woman at the reception desk. I put it down to the fact that today is a bank holiday and the garage was in a rush to complete the work and finish up for the long weekend. Given the first experience I had I gave them the benefit of the doubt and left the car to have the tyres fitted.
I returned at roughly 2:20pm and spotted my car sitting across the road in the local supermarket carpark. On inspection I quickly noticed several significant scratches to the black faces of the alloys, along with several small guages around both the outer rim and faces of 2 of the alloys. I spoke to the owner, told him that I was not happy with the damage to which he grinned and said it wasn't done by his company. I have many photographs of each individual alloy, time and dated at 7:50am that morning with none of these marks on the car. He laughed and refused to look at the photos. He also refused to accompany me to the vehicle so I could show him the damage, repeatedly saying that 'he was happy with the work done' even if I wasn't.
At this point I refused to make the payment (which had increased from £60 agreed on the telephone to £72) he quickly changed and began to become intimidating. Refusing to return my keys and I was told I would not be leaving with my car until I had paid. This stand off lasted 10-15 mins, all while he smiled and laughed every time I tried to reason with and ask him to view the photographs/my alloys in person.
In the end I paid the increased price as the owner was becoming increasingly more pressuring. Will be taking this further legally as I am now £72 out of pocket and now looking at a £400 bill to return the alloys to the condition they were in prior to my visit. For anyone considering this company for work I would advise going elsewhere. They weren't any cheaper than anyone else and had no complaints process in place for scenarios like this.
Sent from my SM-G950F using Tapatalk