Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty.
Your statutory rights are not affected by this guidance. If you have any questions please call customer service team on 0500 41 41 41 or visit your local branch.
Under our 30 day money back guarantee you can return unwanted goods for free. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Click here for a form or call us on 0500 41 41 41.
Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.
