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Discussion Starter · #1 ·
We bought my wife a new car last June from Seat, a little Ibiza.
Two months into owning the Sat Nav stopped working along with other issues such as blank screens an no sound.
A new unit was placed on order under warranty and we waited for that to arrive nearly 4 months. It arrived in January and was fitted. We were told all issues were sorted. Literally a week after fitting we started having similar issues, no sound, no screen and this time its not remembering any settings. As an example we turn off hand gesturing as its a pain, you can turn the car off, leave it for half hour and turn the car back on and the hand gesture is back on!!
Its been in to SEAT at least four times for the issue in the year we have had the car, the last time was last week where they apparently done a massive software update and everything was cured. The following morning it was back into playing up again.

We have lost faith in the car and SEAT now. Its not the experience you want when buying a new car.

What can we do now?? Do we have options to reject the car or other avenues?

Car is just one year old and covered 5500 miles from new. Issues started within two months of ownership?
 

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Its a difficult one, on one hand the car works and is free from mechanical faults, the issues you have don't stop you from using it - as 5000 miles prove. However it playing up like it is when you have purchased a new car isn't right. I guess all you can do is ask the dealer, unless its on finance - see what they say. I wouldn't expect to walk away without some form of cost though, given current prices whats its value against what you paid for it ?
 

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If the issue had arisen within the first month of ownership you would be entitled to a full refund, however as it happened after that the dealer has one opportunity to fix the issue, which by replacing the unit they have taken. If you wanted to return the car it really should have been when you realised the issue still wasn’t fixed. However you still have a right to return the car minus a usage cost, which is normally the government cost per mile tax allowance (whatever that is nowadays)

Put it in writing to the DP and see what they say, just bear in mind they could agree to buy the car back and insist on having it quickly which would mean you wouldn’t have a car and could have a considerable wait if you want to buy new again. More than likely they will want to sell you a new one and have the faulty car in as PX.

good luck.
 

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Its a difficult one
If it is taking the dealer 4 months to get parts to fix issues it is hardly surprising the car has miles on the clock. From new a supposed fix and the car was already 6 months old. To fix it again similarly and the car is 1 year old.

I would be making all kinds of representations to get the car replaced or money back.

When it comes to a refund it would be out of order in my opinion to use age if looking at first instance to give a 6 month reduction as the fault was reported when the vehicle was just 2 months old. That needs spelling out in any negotiation.
 
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