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When I tried phoning them without success I decided to drive round there as it's only 20/30mins away. I had really good service but I couldn't help noticing that there was a girl (no offence) sat at a desk with the phone ringing and not answering. She may have been busy but it only takes a few seconds to pick up the phone and say I'll call back later. It's simply not good enough in this day and age to ignore phone calls as it may cause trouble for me - yes it may eventually mean that the business folds up. I would imagine that the business is predominantly industrial and wonder if those customers have a different phone number to use.

But as I said I had really good service at the door.
Have to agree, when I called in to see Marcus he was incredibly helpful, knocked me up a hose there and then, such a shame the phone side of things isn't up to scratch.
 
So can anyone vouch for the direct hoses pressure washer.?
Would anyone pick it over the kranzle?

Thanks
They are chalk and cheese, I returned my faulty AB9 and got a refund, and bought a Kranzle K10TS and I have no regrets whatsoever about it
The quality of the DH PW may have improved but their reputation is somewhat tarnished on here.
 
You pays your money, you takes your chance. Opinions on Direct Hoses are very polarised on here, people either have a very bad experience with them or an extremely good one. It does seem that anyone who is able and to get them on the phone or interact with them in person speaks very highly of them, while others who have experienced problems with online orders have great difficulty getting anything even remotely resembling customer service.

Personally, I bought a hose from them and it was crap plus it leaked, then returning it turned into a nightmare and took much longer than had any right to, so put me definitely in the negative camp. Fast forward a couple of years and looking for a new pw after my third Nilfisk failure and the only viable alternatives on the market were Kranzle and these guys, with the AB9 being a third of the price of a a K7, didn’t really have much choice, so I went apprehensively with the AB9.

Think I’ve had it about 3/4 years now and can only speak as I find, but it has never missed a beat and never let me down, it is the perfect capacity for detailing and it will run and run without issue. I have it connected to a 15mtr hose reel so the whole setup is static and wall mounted, don’t know if that has helped it’s longevity. I’m pretty sure if It did develop a problem I’d struggle to get any support out of them, but for what I paid and the usage I’ve gotten out of it, I’m satisfied with it. When it does need to be replaced I’d probably go with one of the newer Grey models, keeping the price down by going for a bare machine and using my existing hose and accessories.

Don’t get me wrong I have a small operation, if I was doing this on a commercial scale I simply would not risk it and would go Kranzle all the way, and if you can afford it then do, but if you can’t afford a Kranzle machine, or can’t justify one, these do make a viable alternative.
 
I bought a hose from them, it burst, I contacted them, no response. Based on the quality of the product and no response then I wouldn’t go near them again. My advice would be to take your money elsewhere as if you have an issue you won’t get it resolved
 
I bought a hose from them, it burst, I contacted them, no response. Based on the quality of the product and no response then I wouldn’t go near them again. My advice would be to take your money elsewhere as if you have an issue you won’t get it resolved
Same for me 😡. I had to get Paypal involved to issue a refund.

Now using Qwashers & zero issues. Quality is far, far superior.
 
anyone from the original post still using their ab9? or been using one for a few years? been toying with the idea of the ab9, but the ava p55 go looks very very appealing, similar in size, power, comes with their own stubby gun, okay only a 8 metre hose, and no quick release, but a vario nozzle which gives you all you need, and their warranty ranging from 5-20 years is definitely not too be sniffed at! just stuck between a rock and a hard place making my mind up.
 
Recent AVA purchases seem to be a bit hit & miss but saying that the reviews of the actual hoses from direct hoses is too, think the PE itself is ok but no personal experience with either.

I do have a DH hose and it’s been fine so far (6months) that’s on a Karcher
 
Have saw a few posts regarding blowing fuses on the higher end, more powerful models, but as of recently everything ive heard on the GO range has been good, and their customer service is suppose to be second to none, cant say Ive heard that regarding DH unless you go into the store which isnt viable for me.
 
I've got a Grey 7 and I've been very impressed with it, plenty of power and it's really built like a tank. Direct hoses are fairly close to me so IF there are any issues they can be resolved.
Yeah have heard a few good things regarding the Grey 7, just out of budget for me, Im currently using a Muc Off bike pressure washer as its all I have so even a plastic bottle with a hole pierced in the lid would be an upgrade. Just want to try and find the most reliable between the AVA and the DH AB9, albeit I know thats very hard as alot of the cases are individual bar customer service which seems to be a general consensus on DH’s part.
 
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