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To Buy AVA Pressure Washers or Not?

27K views 26 replies 14 participants last post by  miller441.mm  
#1 ·
My cheap (£90), but pretty impressive spec Ferrex 2.2 KW power washer clocked out earlier this month. At just 2 year 10 months old, since it was under the 3 warranty they choose just to refund me in full.

That puts me in the market for a new pressure washer and I was very tempted to pull the trigger on the 5 year warranty, Karcher K5, induction + water cooled motor model for £279 at Homebase earlier this week.

However.... I then discovered Ava and when I saw the terrible hose that the Karcher uses (looks like the same crap I had on my Ferrex), I thought maybe this Ava brand is worth considering and getting instead. But after some time researching I'm not so sure... I'm considering either AVA Smart P60 or Ava Evo P60 (£280 - £350).

Can someone convince me one way or the other?

The Good:
  • So I am massively impressed by the hose they use, it seems to be perfect quality and won't suffer from the tangling that the cheaper ones have on most consumer units.
  • Also, the paper specs seem really good with 500 F/L and the V3 / V4 motors sound like they are better than what Karcher has.
  • When you combine this with 10 year or 20 year warranty for similar price of a K5, it all seems like a great deal.
  • Servicing and right to repair is absolutely awesome, it honestly sounds like they want their pressure washers to last and have quality in mind and I'm excited at the prospect of actually being able to do fixes myself by following their guides.

The Bad:
  • I don't think their warranty is going to be as good as a well known brand like Karcher, for example they seem to put a lot of exclusions on their warranty (like o-rings and wearing parts) and seem to mention long complicated procedures for winter storage, such as running the pump for 63 seconds without water (note doing this for excessive time would damage the pump) and using WD-40 and what not.
  • As a consumer, I don't mind following servicing procedures but are they honestly expecting me to follow this procedure for winter storage every time I wash my car? It's probably gonna take me a good 30 mins the first time and at least 15 mins the subsequent attempts, that time will add up for sure. I don't want to be faffing around, I just want to wash my car and throw my pressure washer in the shed, just like I do with any other consumer brand.
  • In terms of not covering wearing parts and o-rings, sometimes devices have excessive premature wear, for example with my Ferrex the hose got worn and exposed cords after just 2 (careful) uses, after complaining they replaced it without question. This is just exceptional good customer service and it doesn't sound like AVA would be the sort of company who would, but I may be wrong.
  • The stock situation is terrible with AVA, right now they hardly have any stock and there are many reports of them not even being able to stock basic servicing parts, repair parts, let alone resupplying their distributors. This all seems a bit amateurish and makes me wonder if they will even last the 20 years of warranty.
  • The quality does not appear to be what it seems, with common reports of internal leaks, blown fuses, units arriving with handprint marks all over them, power switches not working, etc, etc.


Also, pricing has gone up, despite all these issues, so not sure if the value proposition is worth the risk anymore. Were people getting P60 Evo's for £250 before? Now they are like £380? I saw on QVC they were selling bundles under £200 that are now worth over £600... Makes me wonder with all that mind, if they are even worth it after all?

To me, if they kept their prices low, whilst they resolved all the issues, I'd be more tempted to deal with all the issues (like waiting for stock before I buy and expecting failures / issues).
 
#2 ·
Get the Karcher & upgrade the hose in time AVA still fairly new over here and as you alluded to they don’t seem too brilliant at customer service right now.

I’ve got the K5c & very happy with it so far my K2 was with me for around 4&1/2 years without any issues (bought refurbished from Karcher warehouse for around £50) until I sold it on for £50 😊 and new owner is still very happy with it
 
#4 ·
Reading the posts over Ava I would say no.

Me personally 40 plus years with Karcher… now my K7 has been back I think six times under warranty and they still can’t fix the Bluetooth connection (not needed but not the point).

I really would be looking elsewhere, or am I just unlucky with a Friday Karcher ?
 
#5 · (Edited)
In the Uk, Karcher or Kranzle. Warranty and servicing won’t be beaten.

I’ve had two Karcher K7 compacts and they are fantastic machines, never had a problem with either.

I changed to Kranzle K10’s (had 2) and now a Quadro and they are even better, build quality and power. However Karcher K7’s were excellent.

Go with the Karcher Compact though. The ‘full control’ stuff is nonsense to go wrong.
 
#6 ·
That's exactly what I would say and absolutely agree with the straight forward machine.

If I didn't have a compact (or two), I would be hunting down a 5 or 7 asap before the are unavailable, they're not on the Karcher site and OOS all over.
 
#9 ·
Had my AVA P60 for a couple of years and it’s never skipped a beat. Really well engineered and designed. I have to say I hate anything Karcher having had several just stopping working or developing internal leaks and they always seem cheaply made to me. I even used a Bosch washer in preference to Karcher for a long time before I discovered AVA.
 
#12 ·
I think I'm going to settle for the Parkside one, seems decent power and will be better than my Ferrex one that just conked out. At that price point and considering it's guranteed for 3 years, I wouldn't mind if it conked out at year 4 mark. At least will give Ava more time to develop themselves into a trusty brand.
 
#15 ·
I bought the Parkside one, brang it home, opened it up and it seems all good. However, when I tested the pressure I was slightly disappointed, given it advertises MAX 170 PSI and 500 L/H, I was expecting it to be punchier than the Ferrex one, but this felt exactly the same but uses an extra 0.2 KW of power (so going to cost me more electricty). I then opened up the book and it said the nominal power rate is 115 PSI and 330 L/H. The key thing is the water flow rate is pretty low, it is worse than a Karcher K4. Given it cost me £140 including the patio cleaner, I wasn't impressed (almost double what my Ferrex one cost me). So have now returned it.

Having used my friends Karcher K2, I was surprised at how good quality the hose is, in comparison to the crappy Lidl and Aldi ones. Yes it's not the best hose but definitely better.

I think I am going to go with a Karcher now.
 
#18 ·
Thought I would weight in on this, having bought a P80 about 2 years ago, which so far has been solid.

AVA looked really good 2 years ago, they started to setup with UK resellers, I think at one point Halfords were stocking them and they had a lot of good deals to try and break into the market.

I went for Ava because:
  • Kranzle was OTT for my use
  • Karcher quality has fallen off a cliff
  • They advertise Right to Repair, will sell you parts to fix it yourself - I am tired of throwing away useable products that just need a spare part (looks at wife's SAGE coffee machine). Comment parts are hard to get is true though, but they in theory will sell you what you need example for my P80: https://support.avaofnorway.com/hc/en-gb/articles/10284272639890-Part-Drawing-Evolution-V4-P80
  • P70/80 were high power, need the POOOWWEERRRR for cleaning the patio, B&Q pressure washer outgoing was limp for snow foam.
  • Hose was high quality anti-kink and came with reel on the washer for easy setup/storage
  • Karcher fit for generic accessories
So down the road, I can report:
  • Product is solid, so far, its an absolute pleasure to use compared to £150 options I had before.
  • Pressure is immense, cleaning patio/drive and of course car is trivial now.
  • Hose is very high quality
  • They have pulled out of the UK a lot. All initial resellers stopped, Halfords stopped (idea of buying nozzles or accessories when I need them went away). I won't use the B-Word but the change in import/export etc and leaving the EU seems to be a factor. I assume they upset all the resellers they signed up, or as speculated above simple can't supply.
  • They do stock on Amazon, prices are RRP high, no sales in last 12 months unlike the year before.
  • Customer services do reply
  • Service kit for P80 has been out of stock for 2 years - I just managed to order one this morning so I can at least get 10 years of my 20 year warranty - if they last that long.

Would I buy one again?
At the 2022 prices, they were a great option, the P55 was often <£190 on Black Friday or special, I paid I think £330 for my P80 - not the £510 its now on their website for.

At today's prices, and with complete lack of resellers in the UK (no competition, you pay the RRP on Amazon for what you need if you want their parts), questionable ability to supply spare parts then I would say no look elsewhere for sure.

Not unhappy with what I got for what I paid, especially now I have the service kit finally on the way (hopefully!) so I have what I need for it to I hope last 5-10 years, but I would say not a good investment now in the UK (Might be different in Europe where you can order parts without borders)
 
#20 ·
Thought I would weight in on this, having bought a P80 about 2 years ago, which so far has been solid.

AVA looked really good 2 years ago, they started to setup with UK resellers, I think at one point Halfords were stocking them and they had a lot of good deals to try and break into the market.

I went for Ava because:
  • Kranzle was OTT for my use
  • Karcher quality has fallen off a cliff
  • They advertise Right to Repair, will sell you parts to fix it yourself - I am tired of throwing away useable products that just need a spare part (looks at wife's SAGE coffee machine). Comment parts are hard to get is true though, but they in theory will sell you what you need example for my P80: https://support.avaofnorway.com/hc/en-gb/articles/10284272639890-Part-Drawing-Evolution-V4-P80
  • P70/80 were high power, need the POOOWWEERRRR for cleaning the patio, B&Q pressure washer outgoing was limp for snow foam.
  • Hose was high quality anti-kink and came with reel on the washer for easy setup/storage
  • Karcher fit for generic accessories
So down the road, I can report:
  • Product is solid, so far, its an absolute pleasure to use compared to £150 options I had before.
  • Pressure is immense, cleaning patio/drive and of course car is trivial now.
  • Hose is very high quality
  • They have pulled out of the UK a lot. All initial resellers stopped, Halfords stopped (idea of buying nozzles or accessories when I need them went away). I won't use the B-Word but the change in import/export etc and leaving the EU seems to be a factor. I assume they upset all the resellers they signed up, or as speculated above simple can't supply.
  • They do stock on Amazon, prices are RRP high, no sales in last 12 months unlike the year before.
  • Customer services do reply
  • Service kit for P80 has been out of stock for 2 years - I just managed to order one this morning so I can at least get 10 years of my 20 year warranty - if they last that long.

Would I buy one again?
At the 2022 prices, they were a great option, the P55 was often <£190 on Black Friday or special, I paid I think £330 for my P80 - not the £510 its now on their website for.

At today's prices, and with complete lack of resellers in the UK (no competition, you pay the RRP on Amazon for what you need if you want their parts), questionable ability to supply spare parts then I would say no look elsewhere for sure.

Not unhappy with what I got for what I paid, especially now I have the service kit finally on the way (hopefully!) so I have what I need for it to I hope last 5-10 years, but I would say not a good investment now in the UK (Might be different in Europe where you can order parts without borders)
Really awesome breakdown, thanks so much for the invaluable info.

I was very tempted to pull trigger on P60 EVO for around £350 mark, but I decided against it given all the supply issues and sky high prices now compared to before.

If I had known about Ava back when you bought it, I would have bought the P80 in a heart beat.

But speaking to retailers, they kept telling me they expecting stock in April now, but said they think it will probably be longer as it's not the first time Ava have given them a wrong date and pushed it back (I suspect this feeds into why bigger retailers like Halfords pulled out, they can't afford to mess around with low volume suppliers). Ava themselves told me they would restock a whole bunch on the first week of March on their own store, but that date long passed and I have been checking daily but no new machines were added.

With that all in mind, I somehow managed to find an epic deal for a K5 + Patio Cleaner for £250, direct from Karcher with 6 years warranty. Seemed like the more sensible buy this time around. I guess when it conks out I can consider Ava again.
 
#19 ·
Oh forgot to add, the P80 has a massive inrush current, suspect it needed more design on the supply side to stop that.

The spec says it's 2800W but all the people popping fuses were using extension leads, myself included. In Europe a Shuck is a 16A plug, so less problems - UK being 13A its on the limit and when you add an extension lead (voltage drop) you can't escape P=VA and if you lower V you increase A and pop the fuse.

The washer has a slow blow fuse in the plug it seems, nearly always the extension cord fuse will pop - and I was using 2.5mm^2 blue artic cable not something from aisle 5 in Tesco.

Looks like they stopped selling P80 now in the UK, as long as your into a mains socket its ok but it is a headache when you want to wash the drive - plan to solve with a longer hose extension to leave washer in garage socket.
 
#21 ·
I really like the look of the AVA - particularly the hose reel and the fact it is a better hose and turns with the user.Really sounds like the Ava could be a good product but a headache short term. Maybe I will stick with the Karcher K5 as of now - about to pull the trigger on the newer version of it so will be with the K5 premium Smart Control version. Would anyone suggest I am wrong and should give the P60 Ava a go? The P80 sounds like it has it‘s own problems popping fuses.
 
#22 ·
Personally, no i don't think you're wrong keeping with Karcher

AVA came on here all guns blazing with new models and improvements over Karcher and whilst yes, they were, there were lots of issues reported, some build quality issues and then the tripping the power on certain models, which in today's age is a definite no from me...
 
#24 ·
I have just bucked the trend here and purchased the P60 Evo - following the review on the Forensic Detailing channel about the P80. I couldn't justify the P80 cost for what I wanted so plumped for the P60.

I have a Karcher K3 already but I have left that in France so that I don't have to keep carting a PW back and forth each time we visit.

Expected delivery of Tuesday or Wednesday this week - will pop up a quick review once I get my grubby mitts on it :) .
 
#26 ·
Good for you. I'm sure There's a few of us on here have AVA and IMO they're decent machines. I know of others who have them and don't have issues either. I've a P55 and not had any problems with it.

Yes there have been some issues hopefully you've got a good one.

Problem as with most things particularly online people jump on the negative and that's what gets posted (don't mean just on here) and those like myself who have one with no issues people don't remember those comments only the negative.

It doesn't seem that long ago even on here people were advising to stay away from Karcher, not to touch it with a barge pole and buy Nilfisk but nowadays Karcher seems to be the recommendation over Nilfisk.

As I say hopefully you don't have any issues let us know how you get on.
 
#27 ·
I would check your water pressure first to make sure it's enough for one or the other.run your tap to a bucket for one minute and see how many litres are there. X by 60 to get your litres per hour and check litres per hour for each model. That's dictating my next purchase unfortunately but think it will be the smart p50 for me. Similar water usage to a K4. Hope this is some use mate.