A while ago i applied williams ceramic coat to a vw, i was supplied with the kit, what i did notice apart from the product being easy to work with was that the applicators that i used did not harden over night like the other brands that i use, that alone tells me something, i feel sorry for any one that paid to have it applied to there vehicle believing that it'll last for the next 5 yrs.

 

Can you post some photos of the paint work state.
You might get your money back under warranty, and paid for new protection i guess, how much did you pay initially, of you dont mind me asking?

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Sorry to hear about your bad experience.
Unfortunately I don't think you'll get very far either with either party covering the cost of re-application - and would you want it reapplied if it's only going to last less than a year again?

Oddly I'd class this product as one of the many dealer applied old school polymer sealants along the lines of Autoglym Lifeshine, Diamondbrite etc, which is precisely what the detailer you've mentioned has eluded to in their new car website page ---

"What's worse, when ordering your new vehicle you may have opted for some kind of 'lifetime paintwork protection' product; this option would have probably cost you up to £600 when in fact it's about £10 to purchase and applied by a member of staff with little time or expertise. These products will make your new vehicle look good for a couple of washes by filling and masking any minor defects, but then the fine surface scratches, swirls and marks will gradually re-appear. We can demonstrate this for you when you bring your car in."

cheers

Chris

 

I would say your claim would be with the detailer who did the work. Bit like any product you buy that breaks, the retailer should contacted not the manufacturer.

 

How come that a pro Detailer can apply something like a ceramic coating and not know anything about the products history do they just read the instructions and just apply it and then just take the persons money and that's it and to fail after 8 months, I would be looking for all my money back.

 

.....and that folks is whats bringing this industry to its knees!

A million and one "detailers" popping up professing to be experts, blasting all over social media how good they are and how they differ from all the rest when the actual truth is they are just a very generous dollop of smoke and mirrors. When they dont even know what they are using and giving it the full Raaah on the "...yeah mate its gonna last you 5 years"

OP really sorry to hear this go back to the detailer in question and push for him to rectify it...if yo get nowhere I suggest just notch it up to experience and make sure next time do some proper homework into who does the work as there are so many out there claiming to be detailers but in reality they are just valeters.

I suggest if you want the job doing properly go to someone like Dooka Detailing, Clean & Shiny, Dream Detail or Polish Perfection....those would be the ones I would go to if I was paying someone to detail my car

 

I paid £400 and mark at MDV spoke very highly of the product. It's only now he is realising the quality certainly in my case after completing a maintenance detail for me last week. I emailed auto protect with pictures and videos of the product not sheeting and the scratches in the paint iv attached a few below.

View My Video

 

I do t know where to go from here Williams/auto protect are saying they are not liable it's an applicator error, I doubt mark will want to do paint correction and apply another product for free?

 

Seek a refund from the detailer, he is your point of contact as he sold the service to you using the product. He then has to chase Williams/auto protect for a solution in his own time, not yours.

 

Thanks guys il keep you updated with the progress

 

I asked him to initially apply the gyeon product but obviously he wasn't approved applicator of this product hence pushing me down the Williams route.

 

Well if he has any conscience then he should remove what's left of the sealant and correct the damage you have been left with, but if was me I wouldn't go near him. Find your self a Detailer that has a good reputation and fully understands what you are looking for.

Sorry to see you getting messed about, but do your homework next time you pick a pro Detailer:thumb:

 

I had this applied to my car when i bought it, it was part of the package so to speak and can offer the following:
It is designed only to protect against UVB damage of the paint, definitely not scratches or any potential form of damage other than the aforementioned UVB.

I was given a kit with my car which includes the ceramic coating to reapply regularly, as it doesn't last indefinitely.

I have let mine wear off as i plan on replacing it with something else, Gyeon Can Coat on the paintwork and C5 on the wheels.

 

He only needs to be approved for certain gyeon products, mohs topped with the booster is good or gtechniq CLS topped with exo both are very good.
hth

 

Once treated with Ceramic Coat your paintwork is guaranteed for 5 years and you will never have to polish it again. Some paint protection products require the use of an ‘enhancer’ to maintain both the gloss shine and the lifetime guarantee. Ceramic Coat does not; all you need do to re-validate the guarantee is to have your vehicle inspected by the selling dealer after five years. In the unlikely event they find any problems with the coat, they will reapply Ceramic Coat*

Hmmm can't find a link to the asterisk. I think you could easily get some recourse under trading standards legislation. Hope you get some sort of solution as £400 for a substandard product is daylight robbery in the first place.

 

I'm siding with chongo and nick on this.
Any business person needs to be confident with the product they are using / selling etc etc.
If it was me I wouldn't be using anything I couldn't personally guarantee.

 

So much is wrong here.

A "Detailer" offers a "wonder product" on his website, with lots of (dare I say it) very dubious claims about the durability and life of the product.

The product fails to live up to the "lifetime" guarantee. (no surprise there!)

The "Detailer" then says to his customer "you need to claim on the warranty" (which happens to be offered by some "hard to deal with" warranty provider.)

The warranty is not worth the paper it is written on.

PS for what it's worth, I wouldn't let the guy detail my garden fork

 

As I said...its these people that are killing the industry!

 

My thoughts are write a letter initially to the detailer who did the work and copy in the Williams offices stating the facts so far and go from there, just in case you wanted to go to the small claims route. Also you should get the car quoted for the work involved to put it back to a good standard. There's a few options open to you Always put a complaint in writing initially shows your serious about the matter.


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As with anything you buy, your first port of recourse would be the seller, not the manufacturer.

It's for the seller to take up any product failure with the manufacturer after they have resolved your issue, be it a re application, a refund or whatever is agreed.

Bearing in mind all good sellers will have insurance that will cover this so all is not lost, worst case you could bring a civil case for recompense to put you in the position you were in prior to having it done.

 

Just had a flyer through the post from my local vw dealer,
Offering to do all second hand sales cars at £50 off at the moment so £345!
Dread to think what they look like as no way will spend the prep time on old paint.
But suppose most normal people would not notice and unlikely to notice the degridation of the coating.
Must be a nice little earner at that price

 

Don't forget to take screen shots/prints of all the claims they have made on any website/emails just incase Williams or MDV decide to delete/amend them.

 

Thanks again guys, I will contact MDV again after another email of Williams directing me back to dealer. This is even after requesting quotes of number of claims submitted and upheld through the freedom of informations act 2002. I'm a bit lost hopefully mark has a solution up his sleeve, as paint correction is well over the price I paid for the ceramic protection combined with reapplying a different product as clearly Williams is a joke. I have followed all procedures as advised shame what sounded a great product turned out to be so poor.

 

So Marc said he cannot give a refund as it's not his fault the product failed it's my warranty with them not him. If it was my machine work etc at fault then this maybe a refundable situation.. stuck in a hole atm

 

That sounds like he is pulling a fast one....bet he turns from nice to nasty very soon.

What he has said is complete bull-poo...he is the agent who appiled the Williams product and the responsibility to you is BY HIM to recitfy the issues. If you bought there product and services direct from Williams then you would take it up with them.

HE needs to fix it then he claims back from Williams...not your responsibility to do this.

Basically what he is saying is like this....If I bought a BMW from the local dealer and the care blew up after the first year despite it being looked after by the BMW dealer and not abused....my recours for getting it fixed would be with the dealers not BMW Cars UK direcly.

No different in this case it IS HIS RESPONSIBILITY! end of.

I would start communicating in writing with him and keep evidence of any communications...you could go to trading standards with this as he is selling products that are not performing to the promises being made.

 

He sounds like a Del Boy to me

 

TBH I can't believe his attitude .... he is running a business that is going to get some very bad press (already is) ... I agree with everyone who states he should rectify the car including correcting (this is mostly a time expense without much outlay) then apply a coating of your choice .... at the end he has a customer who is happy and whose negative experience is turned around 180 degrees

He can then pursue it with Williams at his leisure .... his attitude beggars belief TBH and makes me wonder about his business practices in general ... would I now at this point want him to touch the car again ? mmmmm

 

He should be struck off full stop